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We hired Carrie to take pictures of our family following a graduation ceremony in DC. She met us on-time, was very friendly, and was interested in going the extra mile to get us a great shot. The pictures were very important and special to our parents so we were thrilled to get them done. The pictures were excellent quality and she took a TON. Everything since has been great. She quickly responds to our consistent emails asking about editing, printing, and costs. Next time I need a photographer I am calling Carrie!Dec 10, 2014Verified
No one ever called me back to answer questions before booking. This, I did not use this photographer.Feb 5, 2015VerifiedKarki Family Photography's reply
Mary, I am sorry that you were disappointed with policies; specifically that if you wished to speak with me personally about your needs that you needed to set up a phone consultation. I hope that you found a Photographer that you are pleased with. From our written communication it seems that you misunderstood and thought there was a charge for the phone consultation to speak to me. There is no charge for a phone consultation with me, and I have availability almost every day. However you are correct, I do not return missed calls to the phone consultation line unless they are scheduled. This is because I respect my customers time and want to be sure I can devote my full attention to them when I speak to them. April, my assistant, handles calls about scheduling, pricing, deposits and all other administrative Again I am sorry that you did not choose to work with me, and hope that you found someone you wished to work with.
Carrie understood my needs and delivered 100% she was very agreeable to our decisions to change locations throughout the shoot yet gave her professional opinion on what scenes and spots would be best. She has a real talent and eye for photography and a very happy, friendly woman to work with! My children ages, 3 & 8 had the best time of their lives! They hate taking pictures in studios but having carrie meet us in old town and just run around and do our thing made the time magical. I will be using her again for all my family photos.Dec 9, 2013Verified
One of the WORST experiences of doing business with someone. I have sent multiple emails and called almost 20+ times to Carrie & her assistant April Fletcher. They do not pick up the calls and have not responded to my emails or phone calls. All this because I told them that the photoshoot they did was not up to my expectations and not done right????? I am sure I have that right as a customer. I am just amazed that I got the shoot done back in November and told her about the photos on 2nd Dec 2014 and today is 02/23/2015 and almost 3 months later, no word from these ladies. I read 63 reviews on her page which were positive and I am almost certain that no matter what happens, someone can't be this evil to keep my child's first ever photoshoot's pics with them and not respond at all. I do not understand what to do and HOW TO GET MY C CHILD'S PHOTOS FROM THESE PEOPLE.Feb 23, 2015VerifiedKarki Family Photography's reply
There are always two sides to every story. This is a classic case of Kalpana only hearing what she wanted to hear. She originally scheduled for a day in Early November. In her FIRST phone consultation she asked me to do a newborn shoot with her daughter, outdoors, and to also make accommodations for her elderly family members (Bring chairs fo them to sit on ect., and a ton of props she wanted) I told her I would think of locations, and have my assistant get back to her. THEN she mentioned her daughter was a little old for newborn photos. I asked how old, and she then told me six months. I had my assistant, April, inform Kalpana a few days before the shoot, I did not think that we were a good fit for her photos. Specifically what I would not do: they wanted outdoor photos on a day they were expecting snow with a baby not wearing a coat, they were unwilling to pay the deposit to reserve my time, and had the expectation of newborn photos for a 6 month old. Our SECOND phone consultation I again told Kalpana I did not think we were a good fit for her photos and she should choose another photographer. Kalpana told me she agreed. Yet the next day she called my assistant and told her I agreed to do the shoot, and on a day that my schedule was blocked out for a personal event! Kalpana had still not paid the deposit, and in our THIRD phone consultation she begged me to come out the second date she chose. I told her I was not available, and she asked when I could come, and I told her the ONLY time I was available that day. Kalpana even tried to reschedule to later in the day, the night before the shoot, when she still had not paid a deposit. I AGAIN told her I did not feel we were a good fit for her, and then she finally paid her deposit. Even before the shoot I told her I would refund half of her deposit and not do the shoot when she was insisting on taking her baby outdoors in the freezing cold. In early December, was the first time Kalpana contacted us and said It seemed like Carrie did not want to do the shoot. Further, you or April have not even bothered to ask if I liked the work or photos. April contacted Kalpana, and asked what we could do. They then decided that editing would fix the issues. And April asked me to edit a few photos for Kalpana, despite the fact that she had only ordered the basic package, which did not include any downloads or edited images. I agreed to edit 2 images, but the very next day Kalpana called me personally. I explained to her the package she ordered did not include downloads, but I would do 2 as examples. Kalpana then told me she liked the photos of just her daughter very much, but not the ones with the family. Originally, Kalpana said the point was for photos of the baby. Now she was telling me something different. And it was different than what she had told April also. I explained that it was not included in her package, and if she wanted to upgrade the package she could, and I would edit the photos and she could then get downloads. She then started telling me I was going to edit the photos and give her the images, and I told her not unless she upgraded her package. She then said she was going to email me what she wanted, and I told her she needed to upgrade her package. From start to finish, this has been me telling Kalpana what our policies are and telling her she might want to consider another photographer because her expectations keep changing and are unrealistic. Now she is claiming I am evil and holding her daughters images hostage! Kalpana has always had the option to upgrade her package or to buy the photos individually from the gallery. I am sorry she feels this was the worst experience of doing business. However, she has been told how to get her photos, and we have responded to her calls and emails. Kalpana has every right as a consumer to dislike our service and not to pay for services she does not want. However, we also have the right to charge for our services.
Unfortunately, our experience with Karki Family Photography (KFP) & Carrie Karki was a disaster from start to finish. Final pictures aside (which were below average to average at best), what led us to write this review was their terrible service, their unprofessionalism, the way they misled us beforehand in an effort to get our money, the fact that they insulted us after pointing these things out to them, etc. But, even a bigger deal is that after the nightmare KFP & Carrie Karki put our family through they posted pictures of our infant newborn daughter on various websites against our wishes. Obviously, this is unacceptable and it speaks volumes about KFP. Thankfully, after getting in touch with C-level executives from two of those websites, they agreed that posting pictures of an infant newborn baby against the wishes of their parents was simply wrong and it wasnt something they were going to tolerate or accept on their websites. They immediately removed the pictures from their sites. Obviously, that doesnt mean KFP wont post pictures of our baby on other sites against our wishes. Hopefully they dont as we want nothing more than to put this whole situation behind us. However, if they continue to do it well be just as relentless as weve been thus far in fighting against the exploitation of our baby. Even if we dont succeed like we did with the above-mentioned websites, well at least make sure that other members/customers of these sites know whats going on and what KFP is doing. The way KFP and Carrie Karki treated us after getting our money was unimaginable and one of the worst experiences of our lives. And posting pictures online of a newborn infant baby against the wishes of their parents is deplorable. The situation was so bad that it had my wife in tears for days. The worst part is that Carrie knew my wife had life-threatening health issues after giving birth, health issues she was still recovering from through all of this. So she knew that my wife certainly didnt need the kind of stress she put us through. But before we get in to all of the details weve learned from the review that Sharon L. left here for Karki Family Photography on 2/23/14 that KFP will have a chance to respond to our review (certainly a good and fair policy), and it gives them the final word on any situation that comes up. Hopefully their response to our review is an honest and accurate depiction of what happened in our dealings with them. However, if its not, we will respond to anything inaccurate, incomplete, or misleading via a blog (chrisvv2014.wordpress.com). Well do that to ensure that readers of this review arent getting half-truths and arent being misled, which is the whole point of this system. We experienced firsthand how KFP operates so were not hopeful that their response will be honest and accurate. We say that because on another site where we posted a review KFP responded with a ton of dishonesty about the situation. On that review we even posted a link to the full gallery of photos for readers to judge the pictures for themselves, but KFP immediately password protected that link and posted their response with another link to only a handful of pictures that they hand-picked. Obviously, that kind of manipulation is dishonest and readers deserve the full truth. Our final pictures were just as disappointing as everything else. First of all, we didnt get our final pictures until over a month after and we had to keeping emailing to get them. We were hoping to use the pictures for our birth announcements, to hang in the nursery, etc but obviously we couldnt because KFP didnt send us the final/downloadable pictures until well over a month later. We did get a link to our proofs pretty quickly, but we werent able to use them or even judge the quality of the work based on the proofs because Carrie Karki specifically told us to not pay attention to coloring/positioning/etc. because she still needed to do a ton of work to clean that stuff up. So, although the proofs were the first sign that their work wasnt good, we couldnt say anything at that time. It would have been pretty ignorant of us to judge the work based on the proofs that she said still needed a ton of work. Whats worse is that we selected their most expensive 1-hour package and ended up with 1 good picture/pose. The others were simply not the quality and experienced work that they claimed beforehand. The truth is that we werent surprised because we saw how everything went down so we feared this would be the case. We could cite many reasons, but here are just a handful Carrie arrived 10 minutes late and left 10 minutes early. Right from the start thats 20 minutes off of the 1-hour. Time to setup, pack up, etc. are of course built into that hour, but now youre talking about 15-20 minutes left to actually take pictures, and thats what we got (for their most expensive package). When we mentioned this on another review KFP conveniently responded by saying that they didnt remember if they arrived late or left early. What they said was that they normally arrive early and they normally leave late. Im not going to dispute what they normally do because I simply dont know. But, I do know what happened in our case and facts are facts. They arrived late and left early for us and in our case that played a huge role in our final product. Posting a response saying what they normally do is just their way of trying to save-face/smooth things over with any potential customers that might be reading the review. Carrie Karki even went on to say that our shoot was during a snowstorm, which left me in shock. The snowstorm DID NOT happen the day of our shoot. I remember because we had actually originally scheduled her on the actual day of the snowstorm. But because of the snowstorm we had to reschedule. On our day, she had a shoot before ours about 50 miles away so if there truly was a snowstorm that day I think its fair to say that she would have been rescheduling like she had already done with us when there truly was a snowstorm. Moving on - we were told the 1-hour included unlimited photos, poses, outfits, etc. Unlimited photos: Carrie told us she took 400-500 pictures in a recent shoot for twins so we should expect 200-250 pictures. We received just over 100. Outfits: Carrie brought a huge bin with outfits, but then only used one hat and wrap from that bin. The rest were taken with an outfit we provided or naked. Poses: prior to hiring KFP we discussed the fact that taking pictures of a baby who is over 2-weeks old can sometimes be difficult, which is completely understandable. Carrie Karki said that for that reasons it MAY be difficult to get certain poses. It all just depended on how the baby behaved that day. Again, completely understandable. However, the baby was VERY well-behaved throughout. Much better than we ever would have thought and Carrie said the same. Yet, Carrie didnt try any different poses at all. All pictures were on the stomach or back and she just kept taking the same picture over and over (like Sharon L. mentioned in her review). She originally said that it all depended on how the baby behaved well, the baby was ridiculously well-behaved and she did nothing. She didnt take advantage of her behavior at all. Which is shocking because I would think a photographer wants to do good work if not for their customers, at least because their work represents their company/name/reputation. Ultimately, this is just one example of KFP saying one thing beforehand and providing something entirely different. Not to mention that Carrie didnt pay attention to the babys face, that the background didnt look right with the other things in the picture, etc. BUT, final pictures aside what made matters much worse was that when we sent them an email explaining these things; we didnt get the 1-hour they promised, they arrived late and left early, they didnt take the number of pictures they promised, they didnt use more outfits/poses, etc they responded by pointing the finger at us. They said that getting different positions, using more outfits, etc. was our responsibility, which we were absolutely shocked to read. In their response to a review on another site they went even further. They said we insisted we didnt want any more poses and refused the use of more outfits. We absolutely NEVER said any of those things. WHAT WE TOLD HER AT LEAST 5 TIMES during the shoot was that because we arent professional photographers we wanted her to do what she thought was best what she thought would look good etc. And I think its reasonable for a customer to leave it in the hands of the person who said they had the extensive expertise the person who is being paid to do the service. Again, we NEVER insisted or refused anything we simply asked her to do her job and follow through with everything she said to us when she was trying to earn our business/before she had our money. Time and time again we told her to do what she thought would get us the best pictures based on her 20-years of experience. Our fault? Come on! And then they insulted me and my wife by saying that the situation was due to our unrealistic expectations and said that they thought those unrealistic expectations were because we are new parents and sleep deprived. Unbelievable! And when we replied saying that we couldnt believe they insulted their customers and they werent professional enough to be accountable for their terrible service they continued to insult us. Carrie Karki responded with, I pity your family, I genuinely feel sorry for you and I have NEVER had a parent tell me photos of their child are bad. Wow! Even worse is that when this was mentioned on another review on a different site they responded by saying that they ceased all contact with us because of nasty emails we had sent and because we werApr 1, 2014VerifiedKarki Family Photography's reply
I am generally a nice and kind person, but everyone has limits. I did tell Christian I feel sorry for him and his family. He is claiming I "ruined" his memories of his daughter, and that her photos are "the worst baby photos ever". I still feel sorry for him. He has let something so trivial as this control his every moment for the last 2 weeks, longer by his account. He claims he wanted nothing, but who would wastes 2 weeks of their infant's first months over arguing that his daughter looks bad in photos?! For the record, she looks amazing. Judge for yourself: http://www.karkiphotography.com/Examples/Christian-Vs-photos I would have gladly refunded his money, or done another shoot at the time if he had a valid complaint. However he does not. He is spending FAR too much of his time putting his family, me, and my business through a nightmare of his own creation This client for some reason has decided that I am the source of all evil in their life. As this is a SECOND review on this site, they deleted the first one so they could make up a new story as to what happened, I am sure responding to them will only make them delete this version of the story, and try to make me look nasty in another way in a new version (or a new name like they have tired on other sites) Christian can complain all he wants, it has nothing to do with the final results, which were above average. As to his comments above: #1 not sure what 2 sites he is referring to. The only one was my portfolio site on the international photography contest of Pixoto. The photos were not removed for the reasons Christian states. They were removed after he was reported of harassing me by multiple users, which should have been expected by Christian when he started making nasty comments to anyone who comment on any of my photos. Pixoto asked me what I wanted to do and I told them to block him because he is putting his daughter in danger by posting his name and city and claiming every infant in my portfolio was his daughter (Which they are and were not). All one has to do is google his name and city and Christian's home address comes up. Pixoto decided to TEMPORARILY remove the images, to give Christian the opportunity to stop his relentless constant harassment of me, after he sent over 200 messages in a single day to me and others; and to protect the welfare of his child form his actions' not mine. Also the 2 images of his daughter won 8 awards, and were among the top 1% world wide, so obviously not "below average" as he claims. They are not judged as Christian states in a popularity contest style, they are judged anonymously #2 Christian was the one posting my images to his Facebook feed with nasty comments and asked to remove them, as this is copywrite infringement. Not the other way round, nothing I did was illegal. #3 We told Christian that he can feel free to write a review and move on in his life, however Christian has chosen instead to bombard us with threats and constant harassment. This should have been over 2 weeks ago, however Christian keeps harassing me, not the other way round. #4 This situation is nothing like that of the other client Christian keeps comparing his experience to. That client did have an actual issue, and we worked out an arrangement with them. Christain's photos are above average and he is claiming they are "unusable". As we told Christian he can complain about the quality all he wants, but we will show examples of a variety of the final images. Christian claims the colors were not changed as he asked, but as you can see from the first 2 images in the examples #1 the hat is the original color and #2 is pink as he asked. #5 Christian had the proofs the same day as the shoot. If they did not like the pictures at the time, it was there responsibility to mention it at the time, not after they received all of the downloads. They complained the background is "wrinkled" but it s a textured backdrop that his wife chose at the shoot. They complained the black was "unusable" and they told us they were the "Worst baby photos they ever saw". We submitted these to Pixoto and another private group of infant photographers to remain neutral to how we feel about the images. Only one person came close to stating they did not like the photos. That photographer stated he did not like them "because they are too much like the textbook pose" for infants. #6 Christian keeps acting like he asked for more poses, and that he was wronged. HE LEFT THE ROOM WITH THE CHILD BEFORE I PACKED, OR TOOK A PAYMENT! If it was less than 1 hour, he has nobody to blame but himself. #7 I have decided that I am going to start taking it as a compliment that you keep saying I am "exploiting" your daughter. FYI the definition of "Exploit" is: "a striking or notable deed; feat; spirited or heroic act." I agree that I did you a favor of helping you preserve you daughter, when you were turned down by other people. And it was kind of me to expedite your edits, when I have lots of other clients who also want their photos too. I would like to thank you, All of your drama and harassment has only lead to me booking 5 infants this week, because they like the photos you hate so much. Thank you for the free publicity. And if you have not already you will be hearing from my legal team soon.
- What education and/or training do you have that relates to your work?I am always trying to learn more. I taught myself photography, however I do take classes occasionally a "practice" my new skills on every shoot.
- What types of customers have you worked with?My most common shoots are Maternity and Infant shoots. I love working with pregnant woman to preserve the baby bump, lots of times we get so busy before the baby comes, but it is great to be able to show our children as they get older. And newborns shoots are fun. Even when the baby is not perfectly "compliant" we still tend to get some good shots.