F.D. Management

FD Management sincerely regrets any instance where a customer is unsatisfied, as we strive to provide the best service. More importantly, we honor and respect our servicemembers and always abide by the Servicemember Civil Relief Act (SCRA). To put it bluntly, any assertion that we have not complied with the SCRA or failed to honor our servicemembers’ sacrifices is patently incorrect. We also honor and protect our customers’ confidentiality. Because of our commitment to customer confidentiality and our adherence to Virginia Code Section 55-248.9:1, which generally prohibits the release of tenant information, we cannot and will not reveal information in tenant records. Even when we can provide specific dates and documents to defend our reputation against unmeritorious, incorrect, or false complaints, as we could in this instance, we refuse to compromise our commitment to confidentiality. Further, we go above and beyond all requirements regarding security deposits. We perform walk-through inspections at both move-in and move-out, and strongly recommend that the tenant be present for both. Any portion of a property not returned to its original condition (less reasonable wear and tear) is photographed and documented. Whenever possible, tenants are given the opportunity to remedy any such damages prior us undertaking repair efforts. Photographs and documentation of damage are provided to the tenant, along with all invoices for repairs. To minimize the cost to tenants, we utilize our long-standing relationships with local contractors to negotiate repair expenses. We also strive to minimize any delays in repairs during a tenancy. But, sometimes issues outside of our control, such as weather, contractor availability, and delays in insurance claims, can result in a delay, despite our best efforts. In its history, FD Management has certainly made mistakes – no business could reasonably claim otherwise. However, we strive to remedy our mistakes, and to learn from them, so that we can constantly improve our customer service. It is our commitment to constant improvement that sets us apart from our competitors.