FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are proud to be military spouse owned and operated! We appreciate the sacrifices of our active duty, reservist, veteran military service members and their spouses. A 15% off military discount is applied to all hourly projects (not available for flat rate packages) as a thank you for those who serve our country. One of our core values is community, so as a thank you to our 501c3 nonprofit clients we execute a 15% discount on all hourly projects (not available for flat rate packages) with us as well!
- What is your typical process for working with a new customer?
All of our conversations begin with new clients filling out a questionnaire that helps us understand where you're at with your business and what you're hoping to accomplish with marketing. From there, you will have a Discovery Call with our Client Success Manager, during which we'll ask about your current pain points and discuss which services may be a good fit. After your call you'll receive a proposal and the fun can begin! Once on board, you'll have a project kickoff with your project lead and receive bi-monthly check-ins with our Client Success Manager to make sure any questions, comments, concerns, or joys are shared fluidly from Day 1.
- What education and/or training do you have that relates to your work?
We have a combined 40+ years of marketing and customer service experience that spans a huge range of industries and business sizes. When you work with us, you work with US, not a team we're outsourcing to, so you're guaranteed to have all of that experience being fed right back into your creative projects.