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I didn't work with them. After I submitted the exact work I needed, they got back to me and I made an appointment. Then they called the night before the appointment and told me they only do bath/shower retrofits with their specific products. Just wrote this review to let others know that they are not general contractors so don't look to them for a bathroom remodel unless you are only looking for a bath/shower overlay surround.Jan 18, 2019Verified
Rob Bethea is an exceptional human being and it is reflected in his work ethic. He is one of the nicest people I have ever met, which put me at ease having him and Leon in my home for a few weeks. Rob was courteous, professional and prompt. I had never worked with a contractor who was so diligent and whose smile was so contagious. He helped me create the bathroom of my dreams and it is truly spectacular. AND it was affordable. I HIGHLY recommend Five Star Bath Solutions of Richmond.Sep 7, 2017VerifiedFive Star Bath Solutions of Richmond's reply
Thanks, Sage. You were a pleasure to work with also!
Rob and his team transformed my bathroom from a disaster area to a thing of beauty. I just love everything about it, particularly the sink which is a beautiful marbled gray that matches the new flooring. Rob was very patient and was always glad to answer any questions during the process. The bathroom was done in just 3 short days which is pretty amazing considering the amount of work that needed to be done.Jun 29, 2018Review from Google
Rob the teams of experts came on time and finished my shower in 1 1/2 days instead of 3. They are a great crew and left my bathroom clean and looking mighty nice!!!! Thank you and I hope for this guys do other jobs for me in the future! Outstanding job and motivation.Jan 3, 2019Review from Google
Amazing work done by an amazing company! I can't say enough great things about the whole experience-- I had a very problematic basement bathroom, and Rob and his team were so helpful and supportive in overhauling the whole thing!Jan 17, 2018
- What should the customer know about your pricing (e.g., discounts, fees)?We pride ourselves on transparent pricing. We don't want you to overbuy or underbuy. You decide what you need!
- What is your typical process for working with a new customer?We offer free in-home design consultations and deliver an estimate that is good for one year.
- What education and/or training do you have that relates to your work?All of our installers are factory trained and pass qualification exams before they are sent out on a job.