I didn't work with them. After I submitted the exact work I needed, they got back to me and I made an appointment. Then they called the night before the appointment and told me they only do bath/shower retrofits with their specific products. Just wrote this review to let others know that they are not general contractors so don't look to them for a bathroom remodel unless you are only looking for a bath/shower overlay surround.

Rob Bethea is an exceptional human being and it is reflected in his work ethic. He is one of the nicest people I have ever met, which put me at ease having him and Leon in my home for a few weeks. Rob was courteous, professional and prompt. I had never worked with a contractor who was so diligent and whose smile was so contagious. He helped me create the bathroom of my dreams and it is truly spectacular. AND it was affordable. I HIGHLY recommend Five Star Bath Solutions of Richmond.

Rob and his team transformed my bathroom from a disaster area to a thing of beauty. I just love everything about it, particularly the sink which is a beautiful marbled gray that matches the new flooring. Rob was very patient and was always glad to answer any questions during the process. The bathroom was done in just 3 short days which is pretty amazing considering the amount of work that needed to be done.

Rob the teams of experts came on time and finished my shower in 1 1/2 days instead of 3. They are a great crew and left my bathroom clean and looking mighty nice!!!! Thank you and I hope for this guys do other jobs for me in the future! Outstanding job and motivation.

Amazing work done by an amazing company! I can't say enough great things about the whole experience-- I had a very problematic basement bathroom, and Rob and his team were so helpful and supportive in overhauling the whole thing!