FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At A2B Moving & Delivery, we believe in transparent, upfront pricing with no hidden fees. Our pricing is typically based on: Hourly rates for local moves (with a minimum) Flat-rate pricing for larger homes or long-distance moves Travel time (depending on location) Optional services such as packing, junk removal, or heavy item handling (safes, pianos, etc.) We provide clear written estimates before your move so you know exactly what to expect. 💰 Discounts may be available for: Military & veterans Repeat customers Multi-service bookings (moving + junk removal) Off-peak weekday moves We do not believe in surprise charges. Our goal is to provide affordable, professional moving services in Richmond and surrounding areas while maintaining high-quality service.
- What is your typical process for working with a new customer?
Our process is simple and professional: Step 1: Request a Quote You contact us through Thumbtack or by phone. We gather details such as: Pickup & drop-off address Home size Number of items Stairs or elevators Special items Step 2: Clear Estimate We provide a detailed quote for your local or long-distance move. Step 3: Schedule & Confirm Once approved, we schedule your move and send confirmation details. Step 4: Moving Day Execution Our trained movers arrive on time, fully equipped with: Moving blankets Dollies Tools for disassembly Shrink wrap & protection Step 5: Final Walkthrough & Payment We ensure everything is placed correctly and completed to your satisfaction. We focus on being one of the most reliable moving companies in the Richmond area by maintaining communication every step of the way.
- What education and/or training do you have that relates to your work?
Our team is trained in: Proper lifting and safety techniques Furniture protection & wrapping Efficient truck loading to prevent damage Customer service & communication We follow industry best practices for: Residential moving Apartment and condo moves Office relocations Heavy-item transport Our movers are experienced professionals who understand how to protect floors, walls, and furniture during every move.