FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Upfront, honest pricing no surprise charges. We give a clear quote before any work starts. ✅ 10% Military Discount (active & veteran) ✅ 10% Senior Discount (65+) ✅ Service call fee waived if you hire us We accept cash, card, and digital payments.
- What is your typical process for working with a new customer?
1. Quick call or message to understand what you need 2. We arrive on time, in uniform. 3. Full inspection + clear written quote before any work 4. You approve, we get to work clean, careful, no mess left behind 5. We don't leave until you're 100% satisfied
- What education and/or training do you have that relates to your work?
Fully licensed, insured, and background checked. Our team is trained in chimney sweeping, fireplace repair, HVAC cleaning, and dryer vent safety following industry safety standards (CSIA, NADCA guidelines). We invest in ongoing training every year to stay current with the latest tools and techniques.