|Monday||8:00 a.m. to 6:00 p.m.|
|Tuesday||8:00 a.m. to 6:00 p.m.|
|Wednesday||8:00 a.m. to 6:00 p.m.|
|Thursday||8:00 a.m. to 6:00 p.m.|
|Friday||8:00 a.m. to 6:00 p.m.|
A' La Carte Clean Inc.
About this pro
A great group of people to work withMay 12, 2018Verified
Ok , I wasn't going to leave a review but thumbtack keeps emailing me reminders, so here goes. I had a rental property that I was having just touched up. The first issue I had was that the crew was supposed to call me 30 mins prior to arrival and they just showed up in the middle of my move. I was content with that hiccup , being that they bought 3 people to clean , however my home wasn't very dirty so the entire staff focused on one main room for the majority of the time. I was a little annoyed by this. I didn't want to make an issue as they really only needed to clean the main bathroom for me to be satisfied. The staff began pretty professional however after a few moments they grew a little too comfortable with their conversation. I am military so I am used to rough talk , but it kind of upset the person helping me move. The conversations moved from weekend plans, what they were going to do to their dates to their upcoming Christmas party and finally how to wash sex toys in a dishwasher. The one person did do a good job on the oven but overall I wouldn't use them again This is one of the things where you get what you pay for.Dec 29, 2016VerifiedJulie A.'s reply
I would like to extend my humbling apologies for the actions of my crew. It is embarrassing and unprofessional and should not be in the work place. We stress the importance about keeping personal conversations out of clients homes. We will speak and reprimand the individuals that caused you discomfort. I hope the rest of your move was peaceful.
Julie was great to work with. She responded quickly and came to our house to look things over and discuss what we really wanted out of hiring her. They did a great job cleaning our house and making it show worthy. We sold our house in 2 days and I know her expertise had something to do with it! Also ask them about tile and grout cleaning- their price is SO much cheaper than any of the competitors I looked at. If we still lived in Virginia, we would be using A' La Cart all the time! Thanks you guys!Mar 12, 2018Verified
It appears that trying to get them to answer messages in a prompt manner is impossible. They said they would be coming on Tuesday and never came. For a place that is so expensive, you would expect that they would actually provide good customer service. They clearly don't.Feb 1, 2018VerifiedJulie A.'s reply
Thank you for your review. We will use this experience to correct some deficiencies that our conversation through Thumbtack has shown us. Some conversation notifications did not show up on our phones. One being yours. After offering you the earliest date to come to your home was indeed Tuesday the 30th, but it was never confirmed. Our practice is to go over services and build a service card. The service card is all the information for your home so our technicians know what you are expecting and how we will access your home and where you live. This is done before we ever set a date for cleaning. Hopefully you found a company to take care of your needs.
Really responsive but the quality of work was not good. The cost definitely was not worth it. Will not use again. They were really nice so the customer service made up for the sloppy work.Jan 15, 2018
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Our costs are primarily based upon the needs of the property and the customers. We have absolutely No time limit on our cleaners. We want our customers to be 100% Satisfied. We bring all of our own supplies and equipment to preform the cleanings.
- What is your typical process for working with a new customer?What I like to do is set up a time that is convenient for our customers schedules for me (the owner) to come to your home, discuss all of your expectations for the cleanings. Talk about all of the things we clean on a regular basis, go into detail about what products we use, the processes we have & from there we can discuss the cost and scheduling.
- What types of customers have you worked with?Most of the clients that I have are Weekly/Bi-weekly or Monthly. My team and I always go above and beyond my clients expectations. We always pay close attention to detail making sure that the baseboards are done on a consistent basis, the way that I look at it is "if it is kept clean then my clients are always completely happy"