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Hired 3 times
39 years in business
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Plumbing Drain Repair
Great service. Quick and stress free. Reasonably priced and guarantees work for a year.Oct 21, 2016VerifiedJim Bertolino & Son Plumbing and Drain Service Inc.'s reply
Thank you Stephanie for the oppurtunity to help you with your plumbing leak. It was our pleasure. Thanks for taking the time to write such a nice review.
Plumbing Pipe Repair
Jim was able to diagnose a leak in my yard that no one else could!!Sep 18, 2016VerifiedJim Bertolino & Son Plumbing and Drain Service Inc.'s reply
Thank you Stacey T. for your kind review. I'm glad you trusted our diagnostic instead of going with the other company selling what you didn't need. Unfortunately there's a couple of company's that mass advertise and are not professionals trying only to sell, instead of simply taking care of the issue at hand. The company you shared with me that misdiagnosed your problem is a regular in the civil court along with 1 or 2 others. Again I'm glad you didn't get taken by them. " Our reputation is your protection" Call anytime we are always open !! Thanks again
Very professional and knowledgeable! He knew exactly what was causing my issue and knew how to fix it .this was gr at for me because he was the 3rd contractor that had come to my house .... thank goodness he was the last !!!!!Sep 20, 2016Jim Bertolino & Son Plumbing and Drain Service Inc.'s reply
Thank you Craig B. for such a nice review and taking the time to write it. It is our professional obligation to provide you with "Knowledgeable" service. We are not handy men, we are true professional plumbers. I'm certainly glad you recognized that and relayed it in your review. Thanks again !!! :-)
On time, friendly, professional - they got the job done the first time, which I appreciated very much. I travel for work, and they were able to coordinate the work around my schedule. I would recommend them.Sep 19, 2016Jim Bertolino & Son Plumbing and Drain Service Inc.'s reply
Thank you very kindly Michelle H. for your review of our company and taking the time to write it. Thanks for recognizing "prompt, dependable, professionals" We pride ourselves in providing what I believe is most important and that being CUSTOMER SERVICE.... Thanks again !!!!
Jim Bertolino & Son plumbing and Drain Service has been around for over 40 years. They know what they are doing! They will get the job done while being respectable, professional and prompt!!!Sep 19, 2016Jim Bertolino & Son Plumbing and Drain Service Inc.'s reply
Thank you Brittany B.for your review. The business was formed 11/12/1980 so we are coming up on 36 years. It was my pleasure replacing your "emergency service" leaking water heater. We do a large water heater business, and because of that we had your model in stock after hours :-) Thanks again for writing the review !!!!
- What should the customer know about your pricing (e.g., discounts, fees)?Yes, $64.50 service charge and depending on the problem there are different inspection/diagnostic fees however these fees are incorporated into a repair/replace contract. So in the end we only charge for the actual repair/replace if we would have known the exact problem without the necessary inspection.
- What is your typical process for working with a new customer?Customer calls or texts. We get their name, address and phone number. Since we guarantee same day service, we schedule an appointment with a 2-hour window unless it is an emergency. Upon arrival, we write a written contract for the service charge and inspection to determine customer's issue. These fees are waived upon receiving repair/replace contract. All work guaranteed for one year.
- What education and/or training do you have that relates to your work?College educated for Plumbing, HVAC, Electrical, Gas Pipe Fitting, Backflow Testing along with every 2 years continuing education for each Master License listed above.