Jim Bertolino & Son Plumbing and Drain Service ...
Jim Bertolino & Son Plumbing and Drain Service ...

Jim Bertolino & Son Plumbing and Drain Service ...

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Introduction: I've been serving Tidewater for 35 years. Compare You'll love our prices. I take pride in all work performed. I treat every job as if it were my own home. No short-cuts, No handyman specials, No aggravation. Same day service. We specialize in Water Heater installations of all types. We are Master Plumbers, Master Gas Pipe Fitters, Master HVAC&R, Master Electricians, Master Backflow and Cross Connection Testers/Installers.
Overview

Hired 3 times

Background checked

5 employees

41 years in business

Featured Projects

10 photos

Reviews
Exceptional 5.0

12 reviews

5
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Gail C.

Great service!
Jim Bertolino & Son Plumbing and Drain Service ...'s reply
Thank you ever so much Gail for writing a review and taking the time to do it. Our goal is to provide the best service possible. If we can help with any of your plumbing concerns in the future remember we are always open. :-)
Sep 17, 2016
Dave J.

Jim Bertolino is the best. I called in the morning and he came out and fixed the toilet in less than an hour. Great service and less than the other guys. I won't ever use anyone else!
Jim Bertolino & Son Plumbing and Drain Service ...'s reply
Thank you Mr. Johnson for writing a review. We understand a running toilet is aggravating and can be costly if not repaired quickly. Remember to send the city a copy of our repair invoice because they will adjust any wasted water since you've corrected the problem. Thanks again sir :-)
Sep 14, 2016
William C.

We had an emergency leak. I was pretty eager to get a plumber to my home, I call Jim Bertolino and he was able to talk me through turning off the water main. Whew! Saved literally thousands in damages. I recommend you learn how to do the same thing. He came out and fixed the issues with the hour. Will use again.
Jim Bertolino & Son Plumbing and Drain Service ...'s reply
Thank you very kindly Mr.Chenowith for taking the time and writing a review. I'm glad we were able to get right over to resolve your burst pipe. I'm equally as glad you were able to isolate the water following my instructions while you were on the phone calling in your emergency. Some customers panic and others aren't able to shut their water off for a range of reasons. You helped reduce the damage by securing that running water for sure and for certain. Thanks again and remember we are always open :-)
Sep 16, 2016
Christopher C.

Arrived in a timely fashion was courteous and work performed was quality and didn't go over estimated cost would reccomend them to anyone in need of plumbing repairs
Jim Bertolino & Son Plumbing and Drain Service ...'s reply
Thank you Chris for writing a review and taking the time to do it. It was our pleasure serving your plumbing needs yesterday. I'm glad we were able to get your hot water working again :-) Call us anytime day or night we're always open
Sep 16, 2016
Anthony H.

Excellent fast service. Got me out of a bind that was out of my control. Thanks Jim Bertolino.
Jim Bertolino & Son Plumbing and Drain Service ...'s reply
Thank you Tony for writing a review. It was our pleasure helping you with your drain clogs yesterday. Congratulations on your new born once again. call anytime we are always open. :-)Type your response to this review.
Sep 16, 2016
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Jim Bertolino

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Yes, $64.50 service charge and depending on the problem there are different inspection/diagnostic fees however these fees are incorporated into a repair/replace contract. So in the end we only charge for the actual repair/replace if we would have known the exact problem without the necessary inspection.

  • What is your typical process for working with a new customer?

    Customer calls or texts. We get their name, address and phone number. Since we guarantee same day service, we schedule an appointment with a 2-hour window unless it is an emergency. Upon arrival, we write a written contract for the service charge and inspection to determine customer's issue. These fees are waived upon receiving repair/replace contract. All work guaranteed for one year.

  • What education and/or training do you have that relates to your work?

    College educated for Plumbing, HVAC, Electrical, Gas Pipe Fitting, Backflow Testing along with every 2 years continuing education for each Master License listed above.

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