FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Unfortunately, Thumbtack has drastically increased the cost for us to reply to any inquiries and, because of this, we are now charging plan-to-go fees. If you book with us, those fees will be applied to your booking at final payment. If you choose to go elsewhere after receiving our quote, the fee is non-refundable. Contact us directly (outside of Thumbtack) and those fees will be waived.
- What is your typical process for working with a new customer?
Building relationships with our clients is very important to us to ensure they receive the quality of service they are looking for. A service they will not receive from an on-line booking engine. I typically will ask a series of questions to learn about them, where they have already traveled and what they are looking to experience during their next vacation. We offer low deposits and payment arrangements, providing travelers within all budget ranges the opportunity to travel the world. And, in many cases, we offer price matching. Once a quote is provided to, and accepted by, our clients, they are setup with their own "MyTrips" account which allows them to view and share the details of their vacation with their friends and family. If the vacation is for a group, we handle the details, customize as needed, and arrange special events. We relieve the group leader by doing all of the work. We offer to build a webpage for them to share with their guest, allowing them to see the details and register for their vacation. We handle the paperwork, payments, room assignments and documents.
- What education and/or training do you have that relates to your work?
I am a member of the Cruise Lines International Association, Inc and certified as an Accredited Cruise Counselor (ACC). I have received extensive training from all of the cruise lines and numerous land vendors and resorts. I continue my education through coursework and in classroom settings, meeting directly with leaders in the travel industry and numerous vendors, visiting the destinations and sailing on a variety of cruise lines.