"You're busy, and your time is valuable. So having to wait on any service contractor simply isn't acceptable. That's why when you cal Mister Sparky®, "We're On Time, You'll See, Or The Repair Is Free!".
They called at 11 to say he would be closer to 1. I was under the impression 11-1 was the time blocked off for our appointment, apparently
it is their arrival window. Ok fine. So the lady said she would call when he was on his way. Never got a call, I had to call them at 1:15 to see if he was showing up.
Ok so we had an 11 - 1 appointment. The tech arrived at 1:20 pm. When I asked about the guarantee he said, huh? And then oh... that only applies to repairs....
We had a service so apparently waiting is acceptable for installs.
The work done looks nice and professional, that is why this gets two stars.
Secondly, we won a "Free dimmer" at the home show, but when we told him where we wanted it he said, oh I only have ivory, it won't match. Do you still want it? Of course not... We want something that goes with the house.
Third. He tried to charge full price and claimed to forget about the $50 coupon we had.
Good work, yes. Everything else, not so much. Go with someone else if you can. We will for sure.
Ok this was going to get two stars, but I've changed it to 1.
I was called by Darrell (the owner) and not only did he apologize and explain what happened he made everything right and then some. This is how businesses should be run. I appreciate all that Darrell did to turn a bad experience into a great one.
I would have full confidence saying that any problem or bump you encounter with Mister Sparky will be made right and you can rely on Darrell to take care of you as a customer. After speaking with him I fully believe that he has his customer's best interest in mind and I will not hesitate to use Mister Sparky for my home or business needs in the future.
From 1 star (originally) to 5 stars (now), thanks for your attentiveness Darrell.