FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on standard pre agreed insurance rates that are specific to each service we provide. We guarantee, unless otherwise stated upon inspection, that we will reach an agreement with an insured's carrier for our services. In situations where insurance is not involved or does not apply we provide up front not to exceed quotes so there are no surprises later! We also give cash paying clients deals that we don't give insurance companies.
- What is your typical process for working with a new customer?
On a typical water or fire loss we first perform an onsite inspection to determine the extent of the damage. On water losses this includes establishing a dry standard by metering unaffected building materials and comparing those results to affected areas. We discuss which materials can be mitigated in place and which materials are non salvageable and why based solely on industry standards. We then build a scope of loss and provide an estimate or not to exceed so the client can make their own decision on whether it is appropriate to involve their insurance carrier. We define project expectations to as fine a point as possible based on the exposed damage we can see and disclose potential areas where damage may exist in areas that require further discovery to fully assess. Once project expectations are agreed to by all parties we get to work!
- What education and/or training do you have that relates to your work?
I have gone through the I.I.C.R.C. certifications for my industry. I have also completed multiple continuing education courses to stay up to date on the latest techniques to perform work as efficiently as possible.