24/7 Flood & Fire is unparalleled in the water, sewer, mold, and fire damage industry. Having been in this industry since 2001 we have seen it all. When a property owner or manager is faced with a water or fire emergency they do not have the luxury of shuffling through multiple companies to ensure they get the best one. Companies in our industry know this and will use an emergency as leverage against the very people they were meant to serve.
24/7 Flood & Fire has a different philosophy. We patiently and respectfully educate our clients to a point where they don’t feel helpless and overwhelmed by the situation. Our online reviews bear witness to this. Yes, we show up ready to work but we also show up ready to wait. This approach may not lead to the highest “capture percentage” on jobs but we feel that empowered clients are the only ones we want to work for. If you’ve suffered water, sewer, mold, or fire damage in your home or business contact us today and find out for yourself. We don’t just restore property, we restore peace of mind.
Overview
Hired 8 times
20 employees
19 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Services offered
Mold services
Remove mold
Other
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Great 4.8
147 reviews
5
94%
4
1%
3
0%
2
0%
1
5%
This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Carol B.
Aug 16, 2026
•
Hired on Thumbtack
They took care of my black mold problem. Very knowledgeable and price very reasonable. Any future work I may need I’ll definitely call them again. Good job!
Details: Mold removal • No personal impact • Owner
Mold Inspection and Removal
Sam H.
3 weeks ago
•
Hired on Thumbtack
Really knowledgeable honest team. My tenants reported a suspicious mold stain. I had a different specialist come look at it and quoted $2000 to take out the “moist and damaged” wall and floor. Then I had 24/7 flood and fire come and they did not find moisture or any urgent problem to resolve. That kind of honesty is really rare and much appreciated. These guys will be the first I call for future issues.
Water Damage Cleanup and Restoration
Michael K.
Aug 12, 2026
•
Hired on Thumbtack
24/7 Flood & Fire was not the first company I called which was my biggest mistake. At the end of last December I noticed water coming out of my basement ceiling when someone took a shower in the bathroom above. A contractor came out and gave me a nearly $20,000.00 bid for the entire job. Because of this I filed a claim at the beginning of January. That is where the nightmare began because progress on my claim went nowhere. My insurance company balked at the first bid and sent out their “preferred” contractor. That only made things worse. They threw a fit because the affected materials hadn’t been removed yet. That company wouldn’t even give me a firm bid so i sent them away. By the middle of February I was at my wits end and my insurance company was threatening to deny my claim altogether. While sharing my frustration with a friend, he suggested I try 24/7 Flood & Fire. I did and that was when EVERYTHING changed. They understood that I am not an expert when it comes to water damage and how insurance works. But they are! I didn’t really know the difference between mitigation and restoration. Jason and Aaron patiently explained all of this and the claims process in a way nobody had so I hired them to do a “discovery”. They found that my shower only leaked when we switched it from the bath spout to the shower head. Finding this out was the first step to getting assurance that my claim was even covered because it fit the description of a “sudden occurrence”. 24/7 Flood & Fire put together a bid that was LESS THAN HALF what the first company gave me including both mitigation and restoration. They did all the hashing it out with my insurance company. (It took a lot of hashing it out because the grossly inflated bid from first company caused my claim to get extra scrutiny). In the end that didn’t matter. 24/7 jumped through the necessary hoops, came to an agreement with my adjuster, and got to work. Their communication and quality of work were outstanding. They put my bathroom back in working order and there’s nothing to suggest I ever had a leak. They even made efficiencies in the project that left enough money to pay for the plumbing repair which wasn’t covered. WHO DOES THAT??? These guys did. Water damage is a royal pain and inconvenience. I’m still not a water damage expert but I’m a heck of a lot wiser now. If it happens to you I suggest you call 24/7 Flood & Fire first. Tell them Mike in Federal Way sent you.
Details: Basement • Leaking pipe • Flooding • Assess moisture damage • Dry and dehumidify • As recommended by professional
Water Damage Cleanup and Restoration
Jack T.
Aug 5, 2026
•
From Google
I was lucky enough to get 24/7 through Mr. Rooter last week to help with a tricky chase. The tech Jonathan was very knowledgeable and helped us track the leak and resolve the issue in as little as 90 minutes. Big shout out to 24/7 and Mr. Rooter for scheduling them to come out on my behalf.
24/7 Flood & Fire's reply
Thanks Jack for taking some time out of your busy day to share your thoughts about how our leak detection service went. A big shout out to Johnathan for solving the mystery. Thank you for also mentioning Mr. Rooter Plumbing as we have been serving their clients faithfully for many years. We look forward to serving as your new go to company for this and your other commercial properties for leak detection and related services.
Best regards
Jason
afidarkside
3 weeks ago
•
From Google
I dont usually leave reviews, but I felt this was an uncertain situation and 24/7 put our mind at ease during this process. Christian was our technician and we couldnt have asked for better service. He was prompt, professional, and most importantly: made sure we understood the charges and what they meant. Given the last-minute nature of our service request, we were grateful that he provided such a memorable experience. Would recommend to anyone in south sound!
24/7 Flood & Fire's reply
Thank you so much for for taking time out of your busy day to share your thoughts about your service experience. I especially appreciate that you aren’t someone who typically leaves reviews and for recognizing Christian’s effort on your behalf. Best regards
Jason (owner)
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on standard pre agreed insurance rates that are specific to each service we provide. We guarantee, unless otherwise stated upon inspection, that we will reach an agreement with an insured's carrier for our services. In situations where insurance is not involved or does not apply we provide up front not to exceed quotes so there are no surprises later! We also give cash paying clients deals that we don't give insurance companies.
What is your typical process for working with a new customer?
On a typical water or fire loss we first perform an onsite inspection to determine the extent of the damage. On water losses this includes establishing a dry standard by metering unaffected building materials and comparing those results to affected areas. We discuss which materials can be mitigated in place and which materials are non salvageable and why based solely on industry standards. We then build a scope of loss and provide an estimate or not to exceed so the client can make their own decision on whether it is appropriate to involve their insurance carrier. We define project expectations to as fine a point as possible based on the exposed damage we can see and disclose potential areas where damage may exist in areas that require further discovery to fully assess. Once project expectations are agreed to by all parties we get to work!
What education and/or training do you have that relates to your work?
I have gone through the I.I.C.R.C. certifications for my industry. I have also completed multiple continuing education courses to stay up to date on the latest techniques to perform work as efficiently as possible.
