FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
If quality, experience and an eye for detail is what you deserve, we are here to help. Our labor costs represent years of knowledge, experience and understanding, that should be but is not always present in others in this field. Our quotes are fully transparent and do not offer any hidden fees.
- What is your typical process for working with a new customer?
We start with a phone conversation with customer regarding project, schedule for walk through with customer, asking about customers' expectations for their project, Proposal conformation, Signing of Proposal and Terms and conditions, required down payment of 80% to start the ordering process, final payment of 20% at job completion.
- What education and/or training do you have that relates to your work?
26 years of low voltage commercial and residential services has given us here at MasterClass Audio Video a unique opportunity to expand our knowledge of Audio, Video, Camera Surveillance, Network infrastructure, Whole house automation and more. We’re well versed in all phases related to design, construction, finish carpentry work and also electronic installations services.