FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The pricing will depend on the scope of the work to be done. Call us for a free inspection and we will provide you with a proposal that will include the cost.
- What is your typical process for working with a new customer?
Step 1 - Emergency Contact The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources. Step 2 - Inspection and Water Damage Assessment We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. Step 3 - Water Removal / Water Extraction The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth. Step 4 - Drying and Dehumidification We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business. Step 5 - Cleaning and Sanitizing We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and remove odors and deodorize your property. Step 6 - Restoration Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business. We will refer you to one of our carefully vetted partners to assist you with this process
- What education and/or training do you have that relates to your work?
Our water damage restoration specialists are IICRC certified. All our work is based on the IICRC S500 standards as well as other industry standards,