FAQs
- What types of customers have you worked with?
We've worked with a wide range of homeowners across the Tri Cities area, and one thing they all have in common is they want their bathroom done right the first time. Some of the customers we work with regularly include: Homeowners doing their first major remodel who want a guide through the process, not just a contractor showing up with a hammer. Families upgrading guest bathrooms or kid bathrooms to match the rest of their updated home. Couples remodeling their primary bathroom into the spa-style space they've been planning for years. Older homeowners and their families looking for accessibility remodels — walk-in showers, grab bars, comfort-height fixtures, and slip-resistant flooring to safely age in place. Property owners refreshing bathrooms before selling, where the goal is maximum return on a smart, focused investment. Homeowners who've had a bad remodeling experience before and want someone who actually communicates, shows up when they say they will, and stands behind the work. We don't take on every project that comes our way — we focus on the work we do best, and we're upfront if a project isn't the right fit. That way every customer gets our full attention and the quality they expect.
- Describe a recent project you are fond of. How long did it take?
One project that really stands out was a tub-to-shower conversion we did for a couple in Kennewick. Their primary bathroom had an old builder-grade tub that they hadn't used in years, and they wanted to turn that wasted space into a large walk-in shower they'd actually enjoy. We removed the old tub and surround, reframed the space, and installed a custom tiled walk-in shower with a frameless glass enclosure, a built-in bench, and a niche for storage. We updated the plumbing fixtures, added new flooring throughout the bathroom, and refreshed the paint and lighting to tie everything together. The transformation was significant — the bathroom went from feeling cramped and outdated to feeling like a spa. The homeowners told us it was the best money they'd spent on the house. Total project timeline was about two and a half weeks from demo to final walkthrough. That included a couple of days waiting on a custom glass piece, which is normal for this type of project. What I liked most about this one was how clearly the homeowners knew what they wanted but were open to our recommendations on materials and layout. That kind of partnership is when remodels turn out best.
- What advice would you give a customer looking to hire a provider in your area of work?
Hiring a bathroom remodeler is a big decision, and there are a lot of contractors out there. Some are great. Some aren't. Here's what I'd tell anyone in the Tri Cities looking to hire someone for this kind of work: Verify they're licensed, bonded, and insured in Washington. You can look up any contractor on the Washington State Department of Labor & Industries website. If they're not properly licensed, walk away — no matter how good the price sounds. Get a detailed written estimate, not a verbal quote on the back of a napkin. The estimate should break down labor, materials, permits, and timeline. If a contractor won't put it in writing, that's a red flag. Be careful with anyone asking for a large upfront payment. A reasonable deposit to schedule and order materials is normal. Asking for half or more of the total cost before any work starts is not. Ask how communication will work during the project. Who's your main point of contact? How often will you get updates? Will the same crew be there every day? These questions tell you a lot about how the project will actually run. Look at real project photos and reviews, not just the polished marketing shots. Ask to see before-and-afters of projects similar to yours. Don't automatically go with the lowest bid. In remodeling, the cheapest quote almost always means corners are being cut somewhere — materials, labor, permits, or the contractor's own insurance. You usually pay for it later. Trust your gut on the consultation. You're going to have this person in your home for weeks. If something feels off during the first conversation, it usually doesn't get better once the work starts. A good remodeler will welcome these questions, not dodge them. If you're interviewing contractors and one of them gets defensive when you ask the basics, that tells you everything you need to know.