He responded quickly, repaired my computer online the same day, and his price was reasonable. Highly recommend.Jul 19, 2017Verified
Got quite a bit of sarcasm from this business because I didn't want to hire him. I would be skeptical of anyone that handles rejection like this.Jul 7, 2016VerifiedSteven R.'s reply
Jennifer, My goal is to provide people with the best possible services when given the best information or educating them for the future so they can correctly find the right service for their needs. When filling out a simple form asking for "what you want?', I recommend stating that you want someone LOCAL when submitting to a national database of Pros. Sorry if you didn't quite understand that it wasn’t sarcasm, but rather a sense of humor when i responded. Thanks for the review proving that I am not a Robot . Regards, Steven
About this pro
Years in business24
Times hired on Thumbtack18
Photos and Videos
Q & A
- How did you get started doing this type of work?I recall walking in to a Computer Room in the 7th Grade, surrounded by Apple IIe's and saying .. "Ahh Yes .. This is for me!" Since then, i've just been a sponge for Computer Knowledge and information. Finding ways to do things faster and/or easier for a someone is one of my driving forces.
- What types of customers have you worked with?More often then most, work performed for customers is related to performance. This is done by a General Preventive Maintenance task to scan and remove spyware, any virus software, defragging the hdd, performing a deep dive into the registry to optimize performance. This can usually be done remotely in about an hour if you can get online in either Windows or Safe Mode with Networking. When im complete, you'll be left with the tools to maintain your pc on your own or you can inquire about my ongoing Preventive Maintenance Plan, which covers remote support, anyispyware, antimalware and Remote Data Backup. Contact SECONDRING today for information.
- What advice would you give a customer looking to hire a provider in your area of work?Be sure that the provider listens to your issues completely. They should offer you more than 1 option for repair. If a provider doesn't know how to fix something, they should know how to find someone that can.