FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Epic Locksmith, we believe in absolute transparency when it comes to pricing. We provide clear, upfront estimates to our customers before starting any job. There are no hidden fees or unexpected costs. We're dedicated to offering quality service at fair and competitive prices. Remember, your security and satisfaction are our top priorities.
- What is your typical process for working with a new customer?
Our process for working with new customers at Epic is straightforward and customer-focused: Understanding Your Needs: We discuss your security needs and challenges during our first conversation. Providing a Quote: We provide a clear and upfront quote based on your needs with no hidden fees or charges. Scheduling the Service: We arrange for a locksmith to visit your location at a time that suits you. Service Delivery: Our professional locksmith carries out the required service efficiently, ensuring to maintain the highest standards of workmanship and respect for your property. Follow-Up: After the job is complete, we follow up to ensure you're satisfied with our service and that your new security solution is working effectively. This process allows us to provide the best possible service tailored to each customer's unique needs.
- What education and/or training do you have that relates to your work?
All our locksmiths have undergone rigorous professional training in the field. This includes completing certified locksmith training programs and staying updated with the latest security technologies and solutions. Our team members hold various certifications and have years of experience, which equip them to efficiently handle all types of locksmith services. They are also trained to comply with all local and national safety regulations. In addition, we encourage ongoing education for our locksmiths to ensure they stay at the forefront of the industry. This includes regular workshops, seminars, and training sessions related to advanced security solutions. This continual commitment to education and training ensures that our customers receive top-tier, professional service every time.