FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our prices are fair and reflect the quality and professionalism of the services we provide. It is important to note that: Extra Services: Our standard prices include basic cleaning; additional services, such as window cleaning, closet organization, or heavy-duty cleaning, have extra costs and must be selected at the time of booking. Transparency: You can check all the details of our pricing by clicking the "View price details" option in the top right corner of our Thumbtack page. Discounts for Regular Cleanings: We offer special rates for clients who schedule regular cleanings (weekly or bi-weekly), ensuring even greater cost-effectiveness. Additional Fees: Depending on the location or condition of the environment, an extra fee may apply, which will be informed and discussed in advance before scheduling. Our goal is to always ensure that you know exactly what you are hiring, with no surprises. We are available to clarify any questions and customize a package that meets your needs!
- What is your typical process for working with a new customer?
Our process for working with new clients is designed to ensure a smooth, transparent, and personalized experience from the very first contact. Here are the steps we follow: 1. Initial Contact The client reaches out to discuss their needs and expectations. During this stage, we address any questions about our services, pricing, and terms. 2. Evaluation and Estimate Based on the information provided, we assess the environment and specific client needs to provide a detailed and transparent estimate. 3. Scheduling Once the estimate is approved, we schedule the service on a date and time that is most convenient for the client. 4. Confirmation, Payment, and Preparation A day before the cleaning, we send a confirmation message along with any necessary instructions, such as preparing the space (e.g., clearing hard-to-reach areas). Payment is processed in advance, according to the agreed-upon method (e.g., credit card, bank transfer, or other available options). 5. Service Execution Our team arrives punctually and performs the service with dedication and attention to detail, ensuring the client’s satisfaction. 6. Feedback and Adjustments After the service, we request feedback to ensure expectations were met. If needed, we make any necessary adjustments. 7. Ongoing Relationship For clients opting for regular cleanings, we maintain contact to schedule future services and offer exclusive discounts or benefits. Our commitment is to deliver a professional and personalized experience, always focused on the satisfaction and well-being of our clients.
- What education and/or training do you have that relates to your work?
Our team is made up of highly skilled professionals dedicated to delivering excellence in cleaning services. Here are some key aspects of our training and experience: Practical and Specialized Training: Every team member undergoes rigorous training to master efficient cleaning techniques and the proper use of products for different surfaces and environments. We prioritize continuous learning to stay updated on industry best practices and the latest cleaning technologies. Over 5 Years of Experience: With a strong background in residential and commercial cleaning, we are equipped to handle diverse challenges and consistently deliver outstanding results. Knowledge of Products and Equipment: Our team is trained in the use of safe, eco-friendly, and effective cleaning products, ensuring the protection of surfaces, furniture, and the environment. We are proficient in using professional-grade equipment to optimize cleaning processes. Focus on Hygiene and Health: We follow strict sanitization protocols to ensure safer and healthier environments, particularly during times of heightened concern about cleanliness and contamination prevention. Our goal is to provide a service that not only meets but exceeds our clients’ expectations, always with professionalism and dedication.