FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We give our client's one price that is for the full job that they want done. We don't charge a per day or per dump trailer load where the client doesn't know what the total costs is going to be and it disincentivizes companies to work quickly because they make more money the longer it takes. We do have minimum charges for cleanups (usually feces/vomit or needle cleanups) that take less than an hour. Every other job is priced individually.
- What is your typical process for working with a new customer?
The first thing is that we want to see everything that you want removed by either video, photo or in person for a free walk through. Video and photos work fine for homes/area under 1000 sq ft that have clutter throughout. Anything over that we really prefer to see in person to walk through every area. We video record the walk throughs (just for our estimate, nothing goes on marketing material) and then work off of the video to write up our estimates. We will talk with you and/or the actual homeowner/tenant about what you want removed and/or cleaned. We don't need to know every single item that you want removed, but we want to know an estimated percentage of stuff that is to be taken. We will then get a list of items that you would like to keep in the home and they could be specific (certain piece of jewelry or book, etc) or general items (keep all tools, craft supplies, etc) for the day of the cleanup.
- What education and/or training do you have that relates to your work?
We have over 13 years of experience working with people with clutter in their homes.