FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and based on your home’s roof size, pitch, and level of moss or debris. We provide free drone inspections so you see exactly what we see before any work begins. We don’t believe in surprise fees — the price we quote is the price you pay. We also offer: 📉 Seasonal promotions & limited-time discounts 💳 Package savings when bundling roof, gutter, siding, or window cleaning 🔒 Our Forever Moss-Free Guarantee included with ongoing service plans Most customers find that professional roof cleaning actually saves thousands by extending roof life and avoiding costly premature replacement.
- What is your typical process for working with a new customer?
We keep it simple and stress-free: Clear Estimate – You’ll receive a written estimate with options and transparent pricing (no hidden fees). Scheduling – We work around your schedule and confirm everything in advance. Our technicians arrive and perform a full check of the entire roof and gutter system taking photographs of everything. These photos and the after photos are stored in your portal we keep for you. Should you ever need them in the future you will have very thorough documentation of your roof and gutter condition for insurance purposes or a home sale. Safe, Professional Cleaning – Our safety-trained technicians use our RoofRX™ biodegradable soft-wash system, designed for the Pacific Northwest, to kill moss and clean your roof without bleach or high-pressure damage. Final Walkthrough – Before we leave, we do a full cleanup and review the results with you so you’re 100% satisfied. Our goal is to make protecting your home easy and give you confidence your roof will last for years to come.
- What education and/or training do you have that relates to your work?
Hydra Clean has been serving homeowners since 2008, and our team is trained to the highest safety and service standards. Every technician goes through: ✅ Roof safety & fall protection certification ✅ Soft-wash and biodegradable chemical application training (specialized for Pacific Northwest moss and algae) ✅ Hands-on equipment training with our truck-mounted RoofRX™ system ✅ Customer service training to ensure a professional, respectful experience at every home We also stay current with industry best practices and innovations to make sure your roof is cleaned the safest and most effective way possible.