FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on the condition and size of the chimney or fireplace, which is why we start with an inspection. We are upfront - no hidden fees - and we offer seasonal promotions and multi-service discounts when possible. We never recommend unnecessary work; safety and longevity come first.
- What is your typical process for working with a new customer?
1. Initial call or message — We listen to your concerns and schedule an appointment. 2. On-site inspection — We check the full system, take detailed photos, and explain everything clearly. 3. Estimate & options — We provide transparent pricing with no surprise fees. 4. Service & repair — Work is completed with attention to safety, cleanliness, and code compliance. 5. Follow-up — We make sure everything meets your expectations and answer any questions.
- What education and/or training do you have that relates to your work?
My background includes years of hands-on experience in chimney inspections, cleaning, rebuilding, and gas appliance work, guided by certified technicians and industry standards. I stay updated with NFPA safety codes, masonry practices, gas venting requirements, and manufacturer installation guidelines so I can provide accurate and safe service.