- What should the customer know about your pricing (e.g., discounts, fees)?
Our house call service fee is a flat $69 rate. If you choose to move forward with repair services, the fee will go toward the total cost of repair. After diagnosis, the technician will give an estimated quote for the repair.
- What is your typical process for working with a new customer?
Communication can be done through the Thumbtack app or text or call. Our office is available for calls Monday - Friday 8 am - 6 pm PST or text anytime. The process happens in the beginning with the customer describing their problem, providing their address and information, then us scheduling a date and time for an appointment. Next, the technician arrives and inspects the appliance. After the initial diagnosis, the customer is given an explanation of the issue and an estimate of the cost of repairs. Once approved, the customer pays a 50% deposit for the cost of the repair, and the team orders the necessary parts. technician or dispatch team schedules the follow-up repair time. Depending on the part and its availability, the repair times may vary. and the technician or dispatcher will communicate to keep customers updated.
- What education and/or training do you have that relates to your work?
All of our technicians have apprenticed under highly skilled repairmen for at least 3 months. On-the-job experience is important in this field.