FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At NW Expert Builders, pricing is transparent and itemized by labor, materials, and permits. We provide written, line-by-line estimates for decking, roofing, bathrooms, kitchens, and full remodels so you can compare options. No surprise fees—any change orders are approved in writing first. We offer value-engineering (material and scope alternatives) to meet budget targets and periodic seasonal promos on deck re-skins and roof replacements. Service area: Seattle, Bellevue, Kirkland, Redmond, Shoreline, Bothell, Issaquah, Sammamish.
- What is your typical process for working with a new customer?
1. Discovery call to understand goals, budget, and timeline. 2. On-site visit with measurements, photos, and code/permit review. 3. Design & selections (tile, decking, roofing, fixtures, cabinetry). 4. Fixed proposal & schedule with milestones. 5. Build with daily updates and clean jobsite. 6. Walkthrough & warranty—we review finishes, provide care guides, and finalize punch list.
- What education and/or training do you have that relates to your work?
Our team combines licensed general contracting with manufacturer training: Trex® composite decking, GAF/IKO asphalt roofing systems, Schluter® wet-area waterproofing, and code-compliant tile, plumbing, and electrical coordination. Crew leads maintain current WA State contractor licensing, safety certifications, and continuing education in energy code and building envelope best practices.