FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We keep pricing simple and transparent. Our base pricing covers a professional deep clean, and any additional services like pet treatment or heavy stain removal are discussed and approved before we begin. There are no hidden fees — everything is confirmed upfront.
- What is your typical process for working with a new customer?
We start by understanding your needs and the areas you’d like cleaned. We provide a clear upfront quote and confirm all details before scheduling. On the day of service, we inspect the carpets, go over any problem areas, and complete a deep clean using professional equipment. We always review the results with you before finishing to make sure you’re satisfied.
- What education and/or training do you have that relates to your work?
We’ve spent years working hands-on in carpet and upholstery cleaning, using professional-grade equipment and industry-approved methods. Our team is trained to handle everything from standard cleaning to heavy pet treatments, stains, and odor removal safely and effectively.