FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
we can quote per square foot or standard room. We can also quote jibs per man hour. Overall, we pay attention to market rates, customer budgets and will give discounts wherever possible. We are not "cheap-cheap," but on average our rates are more affordable than most reputable companies. We also match prices from these companies.
- What is your typical process for working with a new customer?
Getting to understand their needs, their expectations and budget limitations. We can give quotations on the phone, and where deemed necessary a technician would visit the site, for, an onsite quote. We then give an appointment, in some cases same day appointments are possible. We always call or text our customers when we are enroute to give them our eta. Explain to them what they can do to prepare for our visit. Our method of engagement and level of organization will always guarantee best results..best customer experience....best prices..best discounts
- What education and/or training do you have that relates to your work?
I am a graduate in Agricultural engineering from JKUAT in Kenya. I also have a lot of IT background as I worked as a networking administration after college. I have trainings as a cleaning technician and carpet repair and reinstallation tech. I am able to sand and refinish hardwood floors, strip and refinish VCT flooring. clean tile and grout and seal them. My solid background in chemistry comes in handy, as I use chemicals in this field. l am a people's oriented person, and understand the basics of effective communication.