Over 25 years of professional, educational and volunteer experience in business consulting, media development, advertising, marketing, business process refinement, TQM, organizational leadership and employee training. Business, Advertising and Marketing Consultant to over 100 businesses, managerial & sales professionals, employees and students.
Consulting Qualifications Profile - Management &- Leadership Training
Directing long & short term strategies:
Facilitating process refinement
1.Developing/promoting organizational vision,
2.Effective promoter of change,
3.Strategic & operational planning,
1.Promoting empowering environments,
2.Improving employee moral/motivation,
4.Improving organizational communications.
Business Administration/Office Skills:
1.Planning daily/weekly schedules,
2.Record management/report writing,
3.Measuring operational processes,
4.Creating effective business presentations.
Sales and Marketing Process Development:
1.Creation of multifaceted marketing programs,
2.Database research/mining and data analysis,
3.Development of marketing strategies,
4.Implementing contact management solutions,
5.Search Engine Optimization (SEO) and Search Engine Marketing
Customer Service and Public Relations:
1.Projecting a professional image,
2.Resolving customer complaints,
4.Ensuring customer satisfaction.
Computer Training Programs Offered:
1.Media Presentations and New Media Marketing: Adobe Creative Suite & Final Cut Studio,
2.Customer Relationship Managment (CRM) and Database Administration (Access, Saleslogix),
3.Accounting Integration into sales and marketing processes (Excel, Data Reports, Crystal Reports, Saleslogix),
4.Search Engine Optimization (SEO) and Search Engine Marketing Techniques
Educational Degrees Earned
1996-1997 Master of Arts in Organizational Leadership. Graduate School of Professional Studies, Gonzaga University, Spokane, WA. GPA: 3.9. Honors.
1994-1995 Bachelor of Science in Interdisciplinary Studies: Management & Communications. Lewis-Clark State College, Coeur dAlene, ID. Major GPA: 3.7. Honors.
1991-1994 Associate of Science in Business Administration & Associate of Applied Science in Small Business Management. North Idaho College, Coeur dAlene, ID. Honors.
Technical Course Completion
Dec. 1999 Saleslogix Database Administration Certification. Business FX Training Institute, St. Paul, MN.
Oct. 1999 Advanced Training in Microsoft Access. Inland Technology, Coeur dAlene, ID.