FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When it comes to pricing, my approach is clear cut and depends on the difficulty of the job in question. I do not have a habit of charging extra fees, so you will know beforehand how much you will be required to pay for the service I provide. Pricing for all IT support usually comes in two forms: fixed monthly price per IT maintenance or specific pricing that corresponds to the project-based task at hand. Both types of IT services may vary from one type of business to another; therefore, I choose whichever one suits best in each individual case. If any changes arise during the course of the process of delivering the IT service (additional users, additional infrastructure, or even out-of-scope requests), they are fully discussed prior to making any extra efforts to complete the order. There are instances where certain discounts may apply to longer term agreements or packages that include maintenance of several systems/locations at once. It is my ultimate goal to provide reliable and cost-effective IT support and prevent expensive downtime.
- What is your typical process for working with a new customer?
#1. When you reach out, I respond fast. I’ll ask a few simple questions to understand the issue and what you need help with. #2. I’ll either troubleshoot remotely or in person to pinpoint the problem—no guessing, just clear answers #3. Before any work starts, I explain exactly what needs to be done and give you straightforward pricing—no surprises. #4. I get to work resolving the issue as efficiently as possible, whether it’s a slow computer, device repair, or business IT problem. #5. I make sure everything is running properly and that you’re good to go before wrapping up.
- What education and/or training do you have that relates to your work?
I have practical work experience as an IT Systems Administrator, during which I have been supporting and managing real business environment on daily basis. That consists of creating and managing users, deploying devices, dealing with technical and software problems, using platforms such as Microsoft 365. My experience is based on working in the field of IT and not the theoretical one. Daily activities include creating new users, maintaining security policies, solving any performance issues, and ensuring that the technologies used in business are functioning properly. Apart from practical experience, I continuously update my knowledge about modern technologies, cybersecurity, and other useful techniques needed to deal with various issues. It results in the ability to analyze problems efficiently, solve them successfully, and provide high-quality services for any household as well as small businesses.