5 Star Restoration LLC.

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Introduction: LET OUR FAMILY TAKE CARE OF YOURS PARTNER WITH A TRUSTED LOCAL FLOORING CONTRACTOR IN TACOMA, WA 5 Star Restoration, LLC is a family owned and operated local flooring contractor that's been serving residential and commercial clients in Tacoma, WA for more than 12 years. As a husband-and-wife team, we provide our customers with personalized attention and professional flooring services you can't find anywhere else. We strive to identify any underlying flooring issue and steer you in the right direction. We're here to solve your flooring problems for good, not just to apply band-aid fixes. Schedule an appointment today to get the job done right the first time.

Overview

Hired 3 times

Background checked

3 employees

14 years in business

Payment methods

This pro accepts payments via Cash, Check, and Zelle.

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Facebook

Featured Projects

15 photos

Specialties

Install type

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Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Exceptional 5.0

5 reviews

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Ambre A.

Nov 7, 2022

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Hired on Thumbtack

I got my floors done using 5 Star Restoration and they did a great job! I had the carpet replaced in my whole two-story house with vinyl planking and it looks so good! They were kind enough to pick up the flooring from the store I purchased from because I did not have a sufficient vehicle to do so. There was also a piece on back order (the nose) that they came back to install after the main flooring was already done and they didn't charge me extra for it. They were kind, professional and efficient, and I appreciated the cleanup after they were done each day they were here. They also did the heavy lifting by moving all the big and heavy items (refrigerator, oak hutch, beds, etc.) around as I was unable to so myself.

Details: Luxury vinyl flooring • 1,001 - 1,500 sq ft • Carpet • Homeowner or property manager (not done) • Home

Floor Installation or Replacement

Megan A.

Jul 21, 2022

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Hired on Thumbtack

They are very quick to get me a quote, polite, and professional. Followed up with me to check in and see if I wanted to schedule. From quote to completion was just a couple of days which was great. They arrived on time and got the job done quickly and efficiently! Will definitely use them again!

Details: Luxury vinyl flooring • 251 - 500 sq ft • Homeowner or property manager (done) • Home

Floor Installation or Replacement

Edward F.

May 14, 2022

Norma and her husband are the professionals to hire if you need tiles to be installed. Their work is precise and in accordance with the customer's wishes. When asked for their professional input they will provide concise information that allows for making the correct decision on a project. I have already scheduled projects where I will use them again.

Lindsey H.

May 12, 2022

I had an outstanding experience from start to finish with the team at 5 star restoration. They arrived on time, were friendly and the customer service was above and beyond! They helped me and my fiancé find laminate flooring that not only looked great for our kitchen remodel, it also fit the financial parameters we were going for. I highly recommend 5 star restoration for their outstanding work and professionalism. You won't be disappointed. Our floors turned out BEAUTIFUL!

Catherine R.

May 9, 2022

Did my staircase and they were awesome

Credentials

Background Check

Norma Ortiz

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
ASK ABOUT OUR MILITARY DISCOUNTS WE'RE PROUD TO SHOW OUR APPRECIATION FOR MEMBERS OF THE ARMED FORCES
What education and/or training do you have that relates to your work?
We have a specialty license for hard surfaces, making us uniquely qualified to work on your flooring.
What questions should customers think through before talking to professionals about their project?
Make sure your contractor is licensed, insured and bonded.

5 Star Restoration LLC.

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