It’s free with no obligation to hire
Hired 146 times
17 years in business
(Pacific Time Zone)
Mon - Fri
8:00 a.m. to 5:00 p.m.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jul
Jan - Jul
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I've had a great experience working with Cathy so far. The two women who clean my home are always friendly, punctual, and professional. They work quickly but they don't seem to overlook anything. I'm always pleased with the quality of cleaning. Also, they've been great every time I've needed to change a scheduled cleaning. I would highly recommend Family Home and Office Cleaning Service.Feb 26, 2019VerifiedFamily Home and Office Cleaning Service's reply
Thank you, Renee, for the great review!! We really work hard to provide a quality service and to be responsive to our clients. Cathy
They are hard workers and provide quality cleaning. They cleaned our rental house after we moved out, and our new place before we moved in.Jun 2, 2019VerifiedFamily Home and Office Cleaning Service's reply
Thank you Leslie. I'm glad we were able to make your move easier! Cathy
Cathy’s team Maria and Marcielle are a delight! They are on time, thorough and just plain wonderful women. Not only do they do a nice job cleaning they are honest and reliable. Cathy is the only service I encountered that physically comes to see your home before giving you a fair quote. She took several hours out of her day to come over and see my home herself. When I had to cancel last minute she was extremely courteous and helpful with rescheduling. I have used other services in the past and Kathy’s is by far the best.May 13, 2019VerifiedFamily Home and Office Cleaning Service's reply
Thank you Christina. I know unexpected things happen and I am happy we were able to help. Cathy
The cleaners were very polite and went above and beyond to wash blankets and put them back on the couch, as requested. However, they cut corners and did not clean thoroughly. They did not clean the walls of the showers or the toilet seats, only spot cleaned the mirrors, and did not mop or sweep the bedrooms and bathrooms. I consistently came home to hair all over the shower, dirty toilet seats, and dirty floors. A couple times I came home to dirty bathroom counters and sink as well. We gave feedback and opportunities to make changes, but they did not improve. Disappointed.May 17, 2019Verified
Family Home & Cleaning stood out well beyond the rest by offering to perform a detailed estimate based off a free visitation. We are now set up for monthly visits, at a very reasonable rate. I will recommend them to other Vancouver residents who have an interest in hiring local, quality services.Feb 27, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?We do an hourly rate of $35 per cleaner for one-time cleanings, move-in and move-out cleans and first time deep cleans, if needed. Regularly scheduled cleanings are billed at a flat per visit rate, depending, of course, on the size and condition of the home, it's furnishings, what tasks the client wants to have included and the frequency selected. I always give a free on-site quote to establish a flat per cleaning rate. Our quoted prices include all taxes and all supplies and equipment necessary to complete job. If the client wants to supply a special product for use in the home we will be happy to use it but that will not affect the price we charge.
- What is your typical process for working with a new customer?When a persons shows interest in using our services the first thing I want to do is set up a time when we can get together for a free, no obligation on-site quote. I can give an idea of what the price will be ahead of time, but, until I see the home and talk to the householder about his or her expectations I cannot say for sure what the price will be. Many homes require a first time deep cleaning to get things under control. Once I see the condition of the home and know what, if any, special jobs that the client desires for that first time I can give a good estimate of what the final price will be at our hourly rate of $35 per cleaner. One time cleanings and move-in and move-out cleanings of unfurnished homes are handled the same way. Some people want to pay for a block of time and we can work from a list of priorities doing everything we can during the allotted time. For the regularly scheduled cleanings I will give a solid written quote which is a flat rate for each time the house is cleaned. At the time of the quote I will also provide the householder with a list of some of our clients as references and a list of the regular things we would be doing at each visit. We do not require residential clients to sign a contract for any specific time. Once the householder decides to use our services we will set up a time to do the first deep clean, if required. Then I will assign a dedicated team to work at the home on a regular schedule. I will send a calendar with dates of service marked to all clients except weekly schedules. We will need a secure way for the cleaners to access the home if the clients will not be there. Most people give a key or an access code to open the door. Once a schedule is set up our workers will always be there to clean. We ask our clients to remember that our ladies depend on this income to live so we expect to do the services on the agreed schedule and if they need to cancel a service that they let us know as much ahead of time as possible.
- What education and/or training do you have that relates to your work?I Started doing professional cleaning services at the age of 19 years. I have over 36 years owning a cleaning service, 21 years in California and then here in Vancouver since 2002. My husband Peter who helps me out also worked doing office cleaning in California as an employee of another business and then, in our own business, we worked together doing home and office cleaning for 12 years.