An Organizing Mind
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Hired 15 times
5 years in business
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Nikki came by and dug right in with getting my son's bedroom organized and all the junk cleaned out. I helped a bit but mostly just answered her questions about what to do with some of the items. I will have her back to help with some of the other rooms.Mar 16, 2017VerifiedAn Organizing Mind's reply
Thanks for the review Mary! So glad to have been a help to you and your sons!
extremely professional, kind, communicative! Sending her to all my clients.Mar 12, 2016VerifiedAn Organizing Mind's reply
Thank you Karii! I truly appreciate it!
Nikki was a pleasure to work with. Nikki helped me reorganize my entire kitchen in 6 hours. She is very detail oriented and thorough with everything that she does. I am planning on working with her to help me reorganize other areas of my home. Highly recommended!Jan 30, 2016VerifiedAn Organizing Mind's reply
Thank you so much Crystal! Has been a pleasure working for you and I look forward to all our future projects!
Hired her, arranged for a day, never contacted me again or showed up or offered any explanation. Contacted her a couple of times (gave her the benefit of the doubt), but no response. Very unprofessional. Too bad.May 22, 2016VerifiedAn Organizing Mind's reply
It is a shame that Ursula was not able to update this review because what had occurred here had to do with my mother passing. I contacted Ursula shortly after this review and ended up working for her steadily for over a year and she is actually one of my biggest trumpeters and someone I use as a reference on all my jobs. If you're interested in hiring me I can give you her contact info to hear it straight from her. I don't know why Thumbtack doesn't allow you to change a review to reflect the current situation.
I'm giving Nikki an 'poor' rating after thinking very hard about how to express my experience with her. I would give her 2.5 stars if the system allowed it. While she did very nice organizational work, I encountered many issues with reliability and timeliness when attempting to schedule her. This left an overall poor impression with me as a result. I told Nikki when I first hired her here that I was looking for ongoing help with multiple house organization projects. The first project I hired her in March 2016 for was a kitchen cupboard re-organization -- Nikki did a very nice job with that. However, there were some scheduling issues even at that early stage - she initially canceled on me at the last minute, and then was a bit late to the appointment. I re-hired her for a closet organization project and had another last-minute cancellation due to her own illness. She did reschedule and for that next appointment, Nikki showed up over 90 minutes late. I had to let her know that such a delay was not acceptable to me as the client. My attempt to schedule her for one additional project also ended poorly - I thought we had agreed upon a time and date, but then she didn't show. I texted and was told that she didn't think we were confirmed. I ended up hiring someone else to assist me. So, while I appreciated Nikki's good work when she did come for the projects, the lateness and lack of reliability in scheduling overwhelmed her good work and obvious organizational skills.Jul 30, 2016VerifiedAn Organizing Mind's reply
While I hate to see someone be dissatisfied with my services, I have to say that this review does not properly reflect what happened with this client. I did have a cancellation with her very early on, which was due to issues I was having with my mother's passing. But otherwise there was some serious communication issues as the day she described me being very late, was discussed before my arrival, as the client said she wasn't feeling well so I gave her some extra time to feel better, I don't see how that is seen as me showing up late. And yes our last session was not confirmed, she had simply inquired about the day before. I admit that was I was dealing with emotionally did affect my work and clients at that time, and I am sorry for that, but that not all of what this review states is completely accurate.
- What should the customer know about your pricing (e.g., discounts, fees)?I am still offering my services at a discounted rate compared to my competitors, as I wish to gain positive feedback on Thumbtack. I do have different pricing options, as far as hourly or a flat rate. I also offer to either come by myself or with an assistant, who specializes in cleaning. I can also offer additional cleaning services or follow-up services as well.
- What is your typical process for working with a new customer?After being on Thumbtack for a little while now, I have learned quite a bit of how to fine tune my process. It starts with the quote sent to you, of course. Larger jobs are harder to determine a set amount upfront, so I will typically offer the choice of an hourly rate to start, at which point a bulk rate can be worked out later if so desired. I like to speak woth the client oveer the phone prior to ou5r first meeting. That first meeting can go one of many ways, depending on how the client would prefer to work and how big the job is. We can either have a sit-down and survey areas and discuss and then I draw up a gameplan and come back, or a short meeting and then get started, or some clients prefer to just dive in and have me give them suggestions along the way. From there I get started organizing. Out with the old in with the new. Any unneeded items will be discarded or donated depending on your choice. Remaining items will be assessed to determine the exact storage needed to house and display in the most visually pleasing aesthetic possible. If you choose to have me assess ahead of time, I can provide suggestions or even shop for appropriate containers or furniture to house items more efficiently, If on a small budget and not looking to buy new items, not to fear, once we have gone through your things you will have much more room for your important things. Buying organizational items just takes your organization to the next level of taming clutter from coming back, but I will also give you tips for that as well. The organization process will typically involve of all items present in projected room, even furniture and art. When I am organizing an area I want it to shine when I am done, so no stone goes unturned, literally. There will be order from floor to ceiling.
- How did you get started doing this type of work?It is in my blood. When I was a little girl I would organize my Jelly Beans at Easter into color piles. I would spend hours at the stationary store rearranging their stock, my mother couldn't get me to leave. I have an innate desire for things to be in their place and look beautiful. For years I applied my organizational skills career wise to Office Management and Business Consultation. organizing the protocol systems of businesses to run smoothly as well as making the physical aspects of the business appealing. I ad always done Home Organization and Interior Design projects for friends, just as a hobby or help. It was Thumbtack that made me realize I could take my passion and make a living out of it. I am here to serve you. I need to get good reviews to build a sustainable business to provide for my family, you need your house or business to sparkle and shine, lets help each other :)