FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Discounts for recurring cleanings (weekly, biweekly, or monthly) No-obligation quotes before we start any job. Cancellation or rescheduling fees may apply with less than 24 hours’ notice.
- What is your typical process for working with a new customer?
Initial Consultation: We start by discussing your cleaning needs, preferences, and scheduling availability. This helps us understand exactly what you’re looking for. Customized Quote: Based on the details you provide, we offer a clear, upfront estimate—no hidden fees or surprises. Scheduling: Once you approve the quote, we schedule a convenient date and time for your cleaning service. Service Day: Our professional cleaners arrive on time, fully equipped with all necessary cleaning supplies and products. Quality Check: After cleaning, we ensure everything meets our high standards and your satisfaction. Follow-Up: We check in after the first cleaning to make sure you’re happy and to discuss ongoing or recurring services if desired.
- What education and/or training do you have that relates to your work?
Our team has completed professional cleaning and sanitation training, including proper use of cleaning products, equipment safety, and eco-friendly cleaning techniques. We stay up to date on industry best practices to ensure every job meets high standards of cleanliness and care. In addition, we have experience working in residential, commercial, and move-out cleanings, which gives us the knowledge to handle a variety of cleaning needs efficiently and safely.