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Mr. Reeves indicated during the workweek they could perform a job I requested to change an electrical outlet for me on a Sunday. This person stated he would arrive at my house at around 1 PM. At 1:35 PM on that Sunday he telephones me that they are ninety miles away in Milwaukee This individual "states" they would have called me sooner but they were talking to their mother. Meanwhile, I am sitting in my house waiting for this person. I tell Mr. Reeves I am no longer interested and this is one of my two weekend days off and he has wasted my time. He responds he also gave up his Sunday. Mr. Reeves choose the day, not me. Mr. Reeves then is suddenly approximately 45 miles away in a closer location. He states he could be at my house at 2 PM. I know the location he said he was at and there was no way he could get to my home in 20 minutes. Somehow he leapfrogged 45 miles during the conversation of two minutes. Who knew where he really was located. I tell him to forget about I am not interested. He then responds that I should never call a repairman again because that is how they work. Does a handyman have permission to be at the very least 75 minutes late? If he had said there was a window between and 1 PM and 3 PM where he could be at my house and I accepted those terms that would be different. If he called at 1 PM or earlier that would give his appointment a bit more justification. However to respond with anger that is how we work, and then tell me what to do, never call a repairman again show an individual who thinks from one point of view. His arrogant statement telling what I should concerning contacting handymen shows his immaturity and childlike view of relationships and narrowness of perspective. I was not expecting someone who would live by the philosophy, The customer is always right. Mr. Reeves's indignation that I was wrong followed by his telling me what to do was certainly not going to win him a customer.Dec 11, 2019VerifiedCurtis Reeves's reply
If you don’t understand that by me saying let’s aim for around the 1 oclock area days before the service, that is a tentative time! I called you at my earliest convenience and never once said I was 90 minutes away. I sent you verification via GPS of my arrival at 2:15. If you have nothing better to do than sit here and ridicule me, then that’s probably even more pathetic than how childish you were to deal with. As I said, I have actual customers to deal with, throw your tantrum somewhere else.
Curtis was a God send. He is very friendly, respectful and has a great passion for what he does. He did a wonderful job on my flooring and is very reasonable with his rates. I will continue to use him in the future and I highly recommend him.Dec 23, 2019Verified
Curtis is not only professional but a great guy! A very hardworking man. Explained everything clearly about all of our electrical needs. We have a list of things to have done from the home inspector and he is able to help us with all our needs. No need to call anyone else in. I will definitely use him again and share his information with friends.Nov 18, 2019Verified
Curtis was great! He went far above and beyond what I expected. He made sure he did the job right when he could have easily cut a few corners. I will definitely be calling him again. He was really great with his communication as well.Nov 3, 2019Verified
Great guy and he did an efficient job setting up our chandelier. He was timely, professional, and an expert in his field. I definitely plan on reaching out to him again for future jobs! Thanks again Curtis!Nov 1, 2019Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Not everything is hourly. In areas where I am very well versed, I can perform hundreds of dollars of work in just a couple of hours. I do generally charge a bit more for jobs outside of my normal work range which I will disclose with the rough estimate. If you’re on a budget, I am willing to work with you and make sure your needs are still met without cutting corners.
- What is your typical process for working with a new customer?Gather the details on the job, provide a rough estimate as best as I can (pictures help), set a time frame, and provide supplemental contact information to maintain communication leading up to the job.
- What education and/or training do you have that relates to your work?I took an electrical course to understand code requirements and skills aptitude, I have sense spent 5 years working with power tools, electrical systems, heavy machinery and professionally install, service, and replace many systems ranging from a light fixture to million dollars systems.