About this pro
4 years in business
Very very nice lady very nice design....cake reeked and tasted of smoke:( Felt very bad because she was so nice but the smell and taste was just not acceptable.Feb 12, 2016The PastryPiper's reply
Dear Kels, I appreciate your review as I pride myself on providing my clients with exceptional and high quality services for their special events, and that begins with understanding how to serve them even better the next time around. My apologies that you may have received a portion of cake that was not up to par, as I was not made aware of this information upon acceptance of the order at the time it was received. As 60% of my clients are repeat clients, I have always and will continue to ensure a safe and sanitary environment while creating edible art. Again, I offer my sincere apologies that you've had an unsatisfactory experience with The PastryPiper. Thank you for your feedback Kels, I truly appreciate it and I am always here to listen and help where I can. If you would like to further discuss this experience, please feel free to email me at email@example.com - The PastryPiper
The Pastry Piper made a vegan cake for my son's 1st birthday! She matched a design of a cake I found and did a fabulous job! She even included a dozen cupcakes at no charge. The order was placed a few weeks in advance, and the cake was ready for pickup promptly at the agreed upon time! Highly recommend The Pastry Piper for your sweet needs!Jun 11, 2015The PastryPiper's reply
Thank you so much Pam! It was my pleasure to provide my services for your little one's special day! Please take care! - The PastryPiper
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- What should the customer know about your pricing (e.g., discounts, fees)?Custom cakes are priced by each individual order according to the required servings, flavors, and details of each design.
- What is your typical process for working with a new customer?I provide all of my potential clients with information on ordering custom cakes by directing them to my website. Once there, everything is fully explained and if they have any questions, they may email me or call me to discuss any additional details. If they are interested in a quote, I've provided a form to gather basic information to assist me with giving a proper quote for their event. All details are confirmed in writing and we schedule to meet and confirm the arranged details.
- What types of customers have you worked with?I have worked with many friends and family, colleagues, and corporations. Most of my clients I've worked with I encountered by word of mouth, so I've worked with all types of people from many different backgrounds and cultures.