FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Optimal Plumbing, we charge a flat $85 travel fee for residential properties to confirm and secure the job. If you move forward with our service, that fee is applied to your final invoice. For commercial properties, diagnostics start at $85, but for more complex systems, rates may increase up to $200/hour depending on the time and scope required to identify the issue.
- What is your typical process for working with a new customer?
At Optimal Plumbing, our process for working with a new customer is simple, transparent, and designed to make things easy from start to finish: Initial Contact & Scheduling: Once you reach out, we’ll gather a few details about your issue or project and schedule a convenient time for a visit. Upfront Diagnostics: For residential jobs, we charge a flat $85 travel fee (applied to your final invoice if you proceed). For commercial properties, diagnostics start at $85 and may increase based on complexity. Clear Communication: You’ll receive text updates when our technician is on the way, when the job begins, and once it’s completed—so you're always in the loop, even if you're not home. Estimate & Approval: After diagnosing the issue, we’ll provide a clear estimate for the work. If approved, we’ll proceed with the service or schedule a time that works for you. Expert Service: Our licensed, bonded, and insured team gets the job done right the first time—following all Wisconsin state codes. Clean & Complete: We respect your space, keep work areas protected, and leave your home or business clean once the job is complete. We make plumbing easy, efficient, and stress-free.
- What types of customers have you worked with?
At Optimal Plumbing, we've worked with a wide range of customers, including homeowners, landlords, general contractors, real estate professionals, property managers, and local business owners. Our experience spans residential homes, commercial properties, apartment complexes, restaurants, and new construction projects—giving us the versatility to handle plumbing needs of all sizes and scopes.