FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Every quote is free, and you get the full price before we start any work. No surprise fees show up on the invoice later. For camera jobs, you can buy your own equipment and hire us just for the installation, which saves you money if you already own cameras or found a good deal. If you buy a new system through us, the installation comes with a limited lifetime warranty. For ongoing IT support, we look at your setup first and quote a price that fits what your business actually uses, so you don’t pay for things you’ll never need.
- What is your typical process for working with a new customer?
It starts with a free conversation about what’s going wrong or what you want to set up. For a camera install, we walk your property with you and figure out where each camera needs to go, how we’ll run the wire, and what it takes to cover the spots you care about. For IT, we look at your computers, network, and backups and tell you plainly what’s working and what puts you at risk. Then you get a clear quote. Once you approve it, our own team does the work. When we finish, we show you how everything works, including viewing your cameras from your phone, and you can still reach us after the job is done.
- What types of customers have you worked with?
We work with small and mid-sized businesses across the Milwaukee area, including offices, retail stores, warehouses, medical offices, churches, nonprofits, and property managers with multiple buildings. We also install camera systems for homeowners who want something more reliable than a store-bought kit. Many of our business customers come to us for IT first and later have us handle their cameras too, since it helps to have one team that understands both.