FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Estimates are always free. Every project includes a free design rendering and a full written Scope of Work at no charge — so you know exactly what you’re getting before you spend a dollar. Our pricing reflects the quality of the work, the materials we source, and the fact that we treat your property like it’s going to end up in a portfolio — because it might. We’re not the lowest quote in the market and we don’t try to be. Recurring maintenance clients receive a modest loyalty discount. No hidden fees, no surprise invoices, no ambiguity. What’s in the SOW is what you pay.
- What is your typical process for working with a new customer?
Every project starts with a free consultation — either an onsite visit or a virtual session, whichever works best for you. For onsite visits we take detailed measurements and photos of the property so our material estimates are based on exact numbers, not assumptions. No ballpark guessing, no “we’ll figure it out when we get there.” From there we build a free design rendering so you can see what your property will actually look like before a single plant is purchased or a single shovel hits the ground. That’s paired with a detailed written Scope of Work that spells out exactly what we’re doing, what materials we’re using, and what the full payment schedule looks like — line by line. You and your family review it, ask questions, request changes, and sign off before we mobilize anything. We want everyone on the same page about the vision and the plan before we ever break ground. That alignment isn’t just good process — it’s how we manufacture luck instead of hoping for it. No surprises. No scope creep. No showing up and winging it. We treat every residential job with the same rigor we brought to enterprise software projects for Fortune 200 companies — because that’s the standard we came from and the standard we hold ourselves to at Grow Luck.
- What education and/or training do you have that relates to your work?
A degree in Human Ecology from UW-Madison with a certificate in Leadership — a discipline that sits at the intersection of people, systems, and environments, which turns out to be exactly what landscaping is. Paired with a Graphic Design associate’s degree from Waukesha County Technical College, earned while still in high school, the design foundation was built early. Our approach to project design is modeled on Stanford D-School’s Design Thinking Framework — the same methodology used to architect solutions for some of the world’s most complex problems — applied here to how we listen to clients, define the problem, ideate solutions, prototype with renderings, and execute in the field. On top of that, a decade-plus career in enterprise software working directly with Fortune 200 and Fortune 500 companies brought a level of project management discipline, client communication rigor, and systems thinking that most landscaping companies simply don’t have. Managing million-dollar software implementations and managing a property renovation aren’t as different as you’d think — both require a clear scope, a defined process, and someone who can be trusted to deliver. The plant and horticulture knowledge? Fifteen years of doing the actual work, in the actual ground, across SE Wisconsin and Northern Illinois. That part can’t be taught in a classroom. What you get with Grow Luck is the rare combination of formal design training, corporate-grade process discipline, and real hands-in-the-dirt experience. Most landscapers have one of those. We bring all three.