Jones Moving & Delivery

Akron, OH

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About this pro

How does your business stand out?

We've been moving households, pianos, safes, hot tubs, furniture and appliances since 1953. We specialize in hard to move items. We offer moving services for the budget minded to full corporate relocation services, both nationally and internationally

What do you enjoy about the work you do?

We love the challenge of moving heavy items. Since 2011 we've expanded the breadth of our services to cater to our customer's needs and serve them both locally and nationally. We're not always the least expensive, but you get what you pay for and that's an organized, quality and damage free move.

Location

Akron, OH 44301

Years in business

64

Number of employees

12

Times hired on Thumbtack

20

Reviews

10 Reviews
  • Aaron R. Jun 18, 2017
    Local Moving (under 50 miles)
    Verified Review
    Straight up company. Pleasure dealing with them.
    Peter H. Jun 18, 2017

    Aaron Thank you for your business. Peter Hascher

  • Matthew S. May 12, 2017
    Furniture Moving and Heavy Lifting
    Verified Review
    Both Movers we had were very professional and very efficient!
  • Kelvin B. Apr 24, 2017
    Piano Moving
    Verified Review
    Great moving experience
    They were very helpful and easy to work with. The men that did the actual moving were very nice, friendly and professional.
    Peter H. Apr 28, 2017

    Kelvin, Thanks for your business and the kind review.

  • Will H. Apr 24, 2017
    Piano Moving
    Verified Review
    No surprises, timely, professional and flexible. I highly recommend them.
    Peter H. Apr 28, 2017

    Will, Thank you for your business and glad we could be of service.

  • Michael V. Apr 17, 2017
    Piano Moving
    Verified Review
    Great service but communication could improve
    After an initial communication snafu regarding scheduling (two people from the same company telling me two different time schedule), the service provided was excellent. I would definitely hire again with major moving needs.
    Peter H. Apr 19, 2017

    Michael, Sorry for the confusion and I'll look into what occurred so we can prevent future instances. Please feel free to call me to discuss. I'm happy to hear you were pleased with our service.

  • Wallace T. Apr 14, 2017
    Piano Moving
    Verified Review
    Movinh piano
    It was very well handled
    Peter H. Apr 19, 2017

    Wallace, Thank you for your business and it was a pleasure dealing with you.

  • Kathleen F. Apr 8, 2017
    Piano Moving
    Verified Review
    Efficient and excellent!
    Everyone was very professional and caring, treating my piano with respect. I am very grateful to have found Jones Delivery and have already recommended them to others. I will most definitely use their services again. Thank you!
    Peter H. Apr 19, 2017

    Kathleen, Thanks again for hiring us and the kind review.

  • Jamie C. Mar 31, 2017
    Piano Moving
    Verified Review
    So far- so good
    The piano hasn't been delivered yet, but the staff was very friendly and patient with my inexperience. I will write a full review once piano is moved.
    Peter H. Apr 19, 2017

    Hi Jamie, Thanks for hiring us!

  • Marjorie J. Mar 29, 2017
    Piano Moving
    Verified Review
    oops. bad math
    move baby grand to new quarters. uneventful. original cost quoted at $235, but then because it was going to be transported over a grassy area due to ease of exit, it would require 3 people, for $275. on the day of the move, 2 men arrived, and they took it out the driveway side, not over the soggy, grassy side, and final bill was $295. ... for one less person, and getting it out on the solid ground side of the home, without a problem. hmm. comments?
    Peter H. Apr 5, 2017

    Hi Marjorie, Sorry, I just saw this review. I'm unclear why the price discrepancy occurred, but we will mail you a check for the $20 difference. Regards Peter Hascher.

  • Eric M. Mar 14, 2017
    Piano Moving
    Verified Review
    Jones for the win!
    Excellent service! My move was very last minute, but Jones came through and didn't even give me a fee for being late to notify them! Next time I move the piano, I know who to call!
    Peter H. Mar 15, 2017

    Thanks for your business and review. We look forward to serving your moving needs in the future.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Every move is different and the customer has different needs and wants from their moving company. We try to tailor each move to each individual customer. We do offer standard hourly rates and flat rate moves as well.
What is your typical process for working with a new customer?
We like to perform on-site surveys to ensure that the volume of goods being moved is not only accurate for quotation purposes, but for the appropriate manpower as well.
What education and/or training do you have that relates to your work?
AMSA Pro Mover Certified Packers and Loaders
What types of customers have you worked with?
We work with corporate customers such as Bridgestone and Cleveland Clinic to individuals moving 1 bedroom apartments. Whether big or small, we treat all of our customers equally.
What advice would you give a customer looking to hire a provider in your area of work?
When moving, the best thing a customer can be is organized. The better prepared you are for move day, the more efficient and quickly the movers can work. Have all of your goods boxed properly yourself or contract with the mover to do so. Packing loose items on move day slows the entire process.
What questions should customers think through before talking to professionals about their project?
Special items require special care. If you're moving a household that includes a piano, safe or hot tub, you should source a moving company like ours that has the skills and knowledge to prep and pack your properly in the moving truck.