FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We simply offer the best products from the best manufacturers, using the most qualified installers, with a lowest-price highest-quality guarantee. We offer "to-the-penny pricing" on our remodeling projects. You can rest assured that the quote you're offered will not change. Once we give you a price, it stays that way even if your job becomes more complex once we remove your current flooring. There are no surprises, and you will not pay your balance until you are completely satisfied with the result.
- What is your typical process for working with a new customer?
It all starts with the consultation. Book an appointment, and we will handle the rest. We will stay with you as long as you need to find a product that you love. Once we find the right products for your home remodel, we agree to cash or payment terms, and schedule your install.
- What education and/or training do you have that relates to your work?
Everybody in the Poulin Design Center family receives 100's of hours of computer based and hands on training. We visit manufacturers throughout the year for specialized workshops. We meet with our reps from each company to learn the latest installation techniques and tips to get the most longevity and performance out of each product we carry. Every installer is scrutinized for certifications, references, years of experience, and overall talent. We aren't looking for a bargain when it comes to installers, we are looking for the best available at a good value.