What should the customer know about your pricing (e.g., discounts, fees)?
All pricing is located on our website. Just click on the tab for the services you require to view our packages. We can also customize services.
What is your typical process for working with a new customer?
We always conduct a kick-off meeting for new customers where we can sit down and get to know one another. This gives us the opportunity to discuss your business needs and you get a chance to meet the team members that will complete your deliverables.
What education and/or training do you have that relates to your work?
All staff is educated and fully trained in their respective areas of expertise. Our engineers are certified with Microsoft and include MTCS and MCITP Enterprise Administrators. We have a SEO/SEM expert on staff that is Google AdWords and Bing AdCenter certified.
How did you get started doing this type of work?
President of trueITpros, Robert Kohl, comes from an IT background. He worked many years in the corporate scene, but decided to step out and start his own business in 1998. What started as a small IT firm has grown into a company with three divisions: IT, web design and digital marketing.
What types of customers have you worked with?
Our customers come from all industries from A to Z. We mostly work with small business owners, but we can handle any size project.
Describe a recent project you are fond of. How long did it take?
We have been doing loads of website projects as of late. We recently completed a website for an international client who liked our work so much on their US site that they commissioned us for site in two other countries.
What advice would you give a customer looking to hire a provider in your area of work?
Don't look any further. trueITpros is your one contact for all things IT, web development and marketing related.
What questions should customers think through before talking to professionals about their project?
It is always helpful to have an outline of what you want so we can better serve you. For web design and online marketing services, we offer a web consultation form you can fill out before we have our first meeting. For IT solutions, we ask that you know all your problem areas as best you can. If you don't that's fine too. We will always make a full assessment of your needs.