FAQs
- What is your typical process for working with a new customer?
THE ROSIE’S DIFFERENCE Quality Work: From the initial meeting with a homeowner to the completion of the project, Rosie’s Restoration has processes and procedures that assure quality. Whether it is just your roof that needs to be replaced or there is extensive damage including water damage from floods, gutters and siding, your Restoration Specialists is your point of contact and project manager. This provides a coherent and personal experience for our clients and greatly enhances communication. We are proud of our Better Business Bureau rating and our customer reviews which stand as a testament to our excellent quality and ability to resolve issues intelligently. Warranties: Rosie’s Roofing & Restoration provides standard two-year workmanship warranties on all our roof installations. Our relationships with Owens Corning, GAF and CertainTeed allow us to offer extended manufacturers warranties that cover material and even labor. Moreover, Rosie’s Restoration has the ability to honor our warranty everywhere we work. No Money Down: Unlike most companies that do this kind of work, Rosie’s Roofing & Restoration asks for no money down before beginning a project. Our clients pay nothing until each job is completed and they are satisfied. At that point their only out-of-pocket expenses are their deductible, any requested upgrades and roof decking replacement if not covered by insurance. Again, your Restoration Specialist will explain this clearly as part of earning your business. Local Knowledge: Building codes, permitting requirements and inspection procedures vary from city to city and state to state. Rosie’s Roofing & Restoration always adheres to local or International Building Codes where required.
- What education and/or training do you have that relates to your work?
WHAT WE BELIEVE That our Restoration Specialists are the best trained and most knowledgeable of any in our industry. They are able to educate homeowners so that our clients thoroughly understand the insurance restoration process and the work that needs to be done. That clear communication between your Restoration Specialist, Rosie’s Restoration and you is the key to setting expectations and then meeting or exceeding those expectations. That the job should be done correctly the first time. That your Restoration Specialist will manage and coordinate your entire project. That the homeowner should not make any payments prior to each job being finished.