|Sunday||7:00 a.m. to 6:00 a.m.|
|Monday||7:00 a.m. to 6:00 a.m.|
|Tuesday||7:00 a.m. to 6:00 a.m.|
|Wednesday||7:00 a.m. to 6:00 a.m.|
|Thursday||7:00 a.m. to 6:00 a.m.|
|Friday||7:00 a.m. to 6:00 a.m.|
|Saturday||7:00 a.m. to 6:00 a.m.|
Rat Busters LLC
About this pro
Good service. Expensive, but professional and punctual.May 16, 2018Verified
Their technicians were unable to block entry into the attic. Their attempt to block the entry with exposed mesh wiring was not accepted by our association. I had to have them remove the wiring and then had to hire another company to block entry.May 11, 2018VerifiedRat Busters L.'s reply
Mr. Schiro, in order to be fair and transparent I feel it necessary for me to reply with some additional facts. Our field technicians found an open soffit vent that the rats were using as a main entry point to enter your attic. As you know it is located underneath a roof line that overhangs another roof top. Due to the tight space, it is not humanly possible to get under there to seal it as we normally would. You even told my guys that you hired a company to replace all of the soffit on the house before we ever showed up on the job. They could not reach it to replace it either. My technicians told you what was happening and proposed an option to use hardware cloth to seal the whole area between the roof lines so that no more rats could get in which would be a short term option to get you rat free and you agreed to the repair and watched the whole time my field tech installed it. When your wife came home later you called my tech and you said she didn't like the way it looked and then you called us the first thing the next morning to ask for it to be removed. Which we were happy to do. We are not a brick laying company which is what you wanted done at that point so I suggested you hire a professional mason to do that job for you. We bent over backwards to try to solve your problem, made 2 additional trips to your home and did all of that for a highly discounted price. I am certainly happy to discuss it with you further if you would like to give me a call but I really am not sure we deserve a 2 star rating for not being able to fit into a space that is only a few inches deep and for not being brick layers. I wish you the best of luck and success. Respectfully, Kevin O'Neill
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- What should the customer know about your pricing (e.g., discounts, fees)?Every job is unique and requires a different approach and therefore a different fee for services performed. All of our prices are fair and we will never try to gouge you! We want your referrals and by treating everyone fairly that is how we have become the premier name in the area so quickly! Good news spreads fast. A word of caution, anyone who tries to give you a low flat price without gathering more information is likely trying to pull a bait and switch on you. Please be careful as some in the industry are not as professional as they should be. We are always here to help you price match and make sure that you are hiring a professional company to do the job.
- What is your typical process for working with a new customer?Every customer has different needs and a different situation so the first step is to have a friendly chat! Once we fully understand what type of problem you have and know what your needs are we will provide you with an assessment of what needs to be done and what the next steps are to get your problem solved ASAP. We promise to show up when we say we will, give you excellent customer service and use professional skills and knowledge to take care of you and your family. Keep in mind that we offer a LIFETIME Guarantee on all of the work that we perform. Give us a call now and we will help you solve your problem today!
- What education and/or training do you have that relates to your work?All of our "Field Techs" are certified by the state of FL as Licensed "Wildlife Management Specialist" and carry the commercial wildlife management certification which requires the to best a test demonstrating their thorough grasp of the most effective and humane ways to deal with all types of nuisance wildlife and to pass continuing education classes on a very regular basis. Of course we are also licensed and insured for your protection!