FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Emergency services pricing is based on industry standards as developed in Xactimate pricing systems. Cleaning services are based on the work to be performed. Free quotes are provided and no work will be performed without your prior approval.
- What is your typical process for working with a new customer?
All work starts with an Inspect or an Audit of the work to be performed. The work to be performed is explain to the homeowner. When possible, in the case of cleaning, a complete quote is provided. In the case of emergency service work the scope of work will be explained and a work authorization is provided for your signature. Your acceptance of the is required before any work will be performed.
- What education and/or training do you have that relates to your work?
I have extensive training and certification in the disciplines and services which I provide. IICRC Certifications: Applied Structural Drying (ADS), Water Restoration (WRT), Applied Microbial Remediation (AMRT), Odor Control (OCT), Trauma Scene Clean up, Carpet Cleaning (CCT), Upholstery and Fabrics (UFT). I have decades working experience in the Aerospace Industry performing testing on end-item space systems and as Program Manager for the Department of Energy.