FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Yes, I offer a standard hourly rate for my services. On larger, longer-term projects, I can negotiate a project fee with you to work within your budget.
- What is your typical process for working with a new customer?
It always begins with a conversation. I want to learn from you how this piece of written communication fits in your overall business strategy so I can smoothly integrate it with your business model and goals. I also want to understand the tone you want to achieve, and if I'm ghostwriting on your behalf I want to learn your voice so I can effectively replicate it. After our initial conversation, I'll draft the content you need and submit that to you for review. You'll make comments, suggestions for revision, and request changes or additions. I'll take your comments and re-draft and resubmit to you and we'll repeat the feedback loop. Generally, depending on the piece, I can achieve what you're after within one or two revisions.
- What education and/or training do you have that relates to your work?
I have Masters Degree in English, a certificate in Literary Fiction Writing, Inbound and Content Marketing Certifications from HubSpot, and more than 20 years experience managing businesses and their marketing and communications initiatives. I began my career as a writing instructor at Western Washington University. From there I went to work as an editor at Microsoft working on various projects, including Microsoft Encarta Encyclopedia, Encarta World Atlas and MSNBC.com. I later co-founded and managed a technology staffing and outsourcing company where I managed strategy and was lead content creator for our thought-leadership marketing initiatives and our internal company blogs and newsletters focused on company community building and employee engagement.