FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Rates: Travel Charge: $45.00 Plumber: $85.00 Helper (if needed) $50.00 Parts and Misc Supplies: Varies
- What is your typical process for working with a new customer?
We strive for excellent customer service. We respond to service calls in a timely manner. We schedule the service appointment and strive to arrive within a 2 hour window. The customer is informed of our rates up front and given an estimate when the diagnosis of the problem is complete. The customer is given an option on types of payments and a receipt is given when the job is completed.
- What education and/or training do you have that relates to your work?
We currently have a Master Plumber licensed for Maryland, DC and VA along with apprentices.