FAQs
- What is your typical process for working with a new customer?
The first step is to talk to the customer to find out what the computer is no longer doing. Then try to trace the steps back to that point. Then we can determine what could have caused the problem. From there, we can determine whether it is hardware or software related. Each situation is unique, so we have to approach it with fresh eyes.
- What education and/or training do you have that relates to your work?
•Bachelor of Science in computer Animation •Microsoft Certified System Engineer •Microsoft Certified Professional (Windows 10) •Comptia Certified in Networking and Security Experience: - Information Assurance Officer/Help Desk Supervisor/Server Administrator for Naval Hospital Naples, Italy - Windows 7 Software Tester for Hewlett-Packard - Information Systems Security Manager (US Navy) - Information Technology Training Manager (US Navy) - Lead Programmer (US Navy) - System Administrator/Subject Matter Expert (SAIC) - Information Specialist (Defense Logistics Agency) - Helpdesk Technician (Joint Forces Command) - Computer Operator (SAIC) - Network Engineer (Military Sealift Command) - Information System Analyst/Cyber Security Analyst (US Navy) Successfully completed the following specialty schools; -Small Computer Systems Specialist -Information Systems Security Manager -Information Systems Analyst -Global Command & Control System Admin -ELectronic Key Management System Administrator -Host Bases Subsystem Specialist
- How did you get started doing this type of work?
I started in the military as a data processing technician. Later that position was converted to what we now call an Information Technology Specialist