North Chicago RR

Chicago, IL

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About this pro

How does your service stand out?

Great customer service. We are a local company that enjoys providing garage door services in the Chicago and Suburbs area.

What do you enjoy about the work you do?

Customer happy face at the end of each project. We come and turn the project into a beautiful finish.

Location

Chicago, IL 60657

Number of employees

5

Times hired on Thumbtack

15

Reviews

9 Reviews
  • Mike W. Apr 10, 2017
    Garage Door Repair
    Verified Review
    USE VICTOR MARTINEZ
    Victor came over 30 min after speaking with him and did a GREAT job-he is very professional and a nice guy- honest, quality work- prices very fair- if fact the lowest out of 3 quotes I got- I highly recommend using him- Michael
  • Vivian Z. Mar 7, 2017
    Garage Door Repair
    Verified Review
    Perfect
    Great and professional
  • Anne A. Feb 12, 2017
    Garage Door Installation or Replacement
    Verified Review
    Great work and price.
    The gentlemen were knowledgable, skilled and prompt. All work was done in a timely manner and I was very impressed the price was less than several estimates but the workmanship was tops. I would hire them again. My garage had an old wiring problem but they bypassed it and made everything work beautifully.
  • Michael C. Jan 6, 2017
    Garage Door Repair
    Verified Review
    Quick and easy
    Fast and professional. Was able to fit me in within a few hours.
    Victor M. Jan 6, 2017

    Thank you for your feedback Michael!

  • Peter P. Dec 21, 2016
    Garage Door Repair
    Verified Review
    Fantastic experience
    Victor from North Chicago was prompt professional and respectful. Did a great job. I highly recommend
    Victor M. Jan 6, 2017

    Thank you peter. It was a pleasure working with you. I appreciate you providing heat in the garage while I worked-very thoughtful.

  • Jose F. Dec 1, 2016
    Garage Door Repair
    Verified Review
    Satisfied Customer!!
    Excellent service. Door is working great. My serviceman, Victor, went through all my options for the repair, and in the end I'm extremely pleased with the choice I made. Victor was here very promptly and communicated with me regularly with his ETA, so that I never felt I was just waiting. Thank you so much, and am very pleased with the work.
  • Tom F. Nov 29, 2016
    Garage Door Repair
    Verified Review
    I'd recommend
    My overhead garage door was inoperable. Victor was at my house within two hours of me hiring them. He quickly diagnosed the problem, two broken springs, and got right to work fixing the problem. He also gave the entire door system a good going over to make sure everything else was in good shape. Very satisfied with Victor and his company.
  • Tony V. Nov 8, 2016
    Garage Door Repair
    Verified Review
    Great Job
    He did a great job. He is very polite, respectful, and competitively priced.
  • John S. Oct 11, 2016
    Thumbs up
    They are professional, reasonable, dependable and warranty their work.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
For repair jobs $29 service call. The price for other projects vary accordingly to size and materials needed.
What is your typical process for working with a new customer?
Call to set up apointment and listen to your needs so we can give you an estimate for your project Inspection Explain and demonstrate failure Repair New Installation Advice to prevent Payment
What education and/or training do you have that relates to your work?
We received our training by one of the biggest garage door companies in Chicago. We have done thousands of repair and new installation jobs. Broken springs, slipped cables, garage door opener repair and new installation, remote programing, safety sensors repair or replace, basic tune-ups. We have completed about 98% of the jobs successfully.
How did you get started doing this type of work?
I noticed the great need for service in the Chicago area- there are millions of homes in the Chicago needing service at some point and most times people don't know who to call. There is where we saw the opportunity to offer a service to the big demand for home improvement and repairs.
What types of customers have you worked with?
Homeowners from the ages 30+. Most of them from the north side of Chicago and Suburbs.
Describe a recent project you are fond of. How long did it take?
Garage door broken springs. 1-2 hours Replacing garage door springs take a lot of precision and hard work. The whole torsion system has to be taken apart and put back. One wrong thing and it just doesn't work. I kind of like seeing it going up and down smoothly in the end.
What advice would you give a customer looking to hire a provider in your area of work?
Work with a local company. It is usually cheaper and you get faster service than calling companies from other parts of the world that work with subcontractors.