Hired 32 times
1 year in business
(Eastern Time Zone)
8:00 a.m. to 9:00 p.m.
Credit card, Cash, Paypal
It was a great value. He did a good job. He was friendly and came quickly. Would highly recommend. ThanksSep 30, 2018Verified
They did not clean like promised. I had to clean counters, sinks, bathroom, appliances, etc. I am not happy.Sep 24, 2018VerifiedTop Shelf Maid Cleaning's reply
Hi ms Hecht, I’m sorry you weren’t happy. I spent four hours cleaning your 1 bedroom apartment and thoroughly cleaned the bathroom and kitchen. If you’d like we can arrange a time for me to come back. I would be happy to do so
Top Shelf did an excellent job on my home! I could not be more pleased with the quality of cleaning!!! Will definitely re-hire!Sep 5, 2018Verified
One of the best cleaners I’ve hired on thumbtack hands down did an amazing job to get my home ready to sell good conversation and a hard worker 10/10 I will absolutely use top shelf in the future.Aug 24, 2018Verified
I'm sure they're fine. It just didn't work out and once a review is submitted you can update it, but not remove it.Aug 23, 2018Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Top Shelf Maid Cleaning offers one-time move in/out cleaning, comprehensive deep cleaning, as well as weekly, bi-weekly and monthly cleanings. We will listen to your needs and priorities and create a package that fits your needs and budgets. We are more interested in doing what you want us to do than we are telling you what we will do for a certain price. We value your time by setting appointment times rather than time windows and do not change prices or "upsell" when in the customers home.
- What is your typical process for working with a new customer?New customers are the life-blood of our business. Ideally we would like to come out and view the job and see what your priorities and problem areas are. Then we would like, again idealy, to start with a deep clean followed by a monthly, bi-weekly or weekly cleaning program.
- What education and/or training do you have that relates to your work?The owner is a transplant that moved here to be with his small son. He owned a successful carpet cleaning business back east for 5 years and has over 20 years of customer service experience. Has a degree from Drexel University in Philadelphia.