Floor Coverings International Columbia East is the best! They offer free in-home design consultations and bring thousands of samples right to your home in their mobile showroom. I would highly recommend them for any flooring project.Oct 9, 2018Floor Coverings International - Columbia East's reply
Thank you for your recommendation!
Never quite met a company that makes sure your needs and budget is met! Can’t wait to work with them more in the future.Aug 11, 2018Verified
Arlon and his wife Amy were great to work with! I could not be happier with my hardwood floor repair! Strongly recommend this company.Mar 9, 2018Verified
The installers were very efficient, clean, and always on time.May 11, 2017Verified
OverpricedMay 5, 2018VerifiedFloor Coverings International - Columbia East's reply
I’m sorry you felt that way. We are very transparent with our pricing and often times include services that many other companies would choose to omit. Sometimes, our price may appear higher, but for the services we quoted, we’re confident our pricing is in line with market rate. When we completed the job, it seemed as though you were happy with the outcome. You may feel that the price was high because of the subfloor and plumbing work that was needed to complete the job. Many companies will not quote this. We took care of all the details of the project at the quoted price, with no change orders and no surprise fees, just as promised. It was a pleasure doing business with you and getting to know you and your family. We hope you enjoy your new bathrooms and master bedroom for years to come!
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?A detailed quotation is included in the complimentary design consultation.
- What is your typical process for working with a new customer?We come to the customer's location with a mobile showroom filled with over 3,000 product samples of all types of flooring including: carpet, hardwood, tile, luxury vinyl, and laminate. A design consultation with measurement of the project, review of samples, and a detailed quote is complimentary. Then we manage the project from start to finish. We will move furniture and appliances, remove existing flooring and handle the disposal, install the new flooring, and return the furniture and appliances. The job is not finished until the customer is 100% satisfied.
- What education and/or training do you have that relates to your work?I have over 24 years of experience in manufacturing and project management in order to ensure that your project is completed on time and to your expectations. In addition, I spend 2-3 weeks per year in intensive training with Floor Coverings International to stay current on the latest trends and technology in flooring.