FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Mercury Heating and Air uses a flat rate pricing system so that you will know what the cost is to the dollar before you approve of any work we do. Our diagnostic and tune up fees are $68. We have discount available with our maintenance programs as well as discounts for senior citizens and honorably discharged, active duty and retired military.
- What is your typical process for working with a new customer?
Our typical process for working with new clients is to assess the situation with their homes, the clients wants and needs and their budget.
- What education and/or training do you have that relates to your work?
NATE Certification, EPA Type 608 Licenses, graduates of UTA and over 20 years of experience. We have had extensive training over our careers with some of the largest heating and air conditioning companies in the bay area.