About this pro
1 year in business
145 hires on Thumbtack
Amazing service all aroundNov 14, 2018Verified
Had Nicole come and do a restoration clean. I had explained I needed everything wiped down especially the windows. I had to ask her to go back and clean the windows a second time. She said she didn't have anything to get into the window seals so I had to find something for her to do that and they still aren't clean. None of the blinds were even dusted.Jul 13, 2017VerifiedRise N Shine Cleaning Services's reply
I am sorry you feel that the home was not clean. I am surprised since you and I both went through the whole home before I left and you said everything looked good. I asked about the blinds you advised they were being replaced. I have no problem with fixing anything you had an issue with. This was more of a construction clean which was not discussed but I will be more than happy to provide you with a refund or re clean. My number is 972-551-9955 or mail me at email@example.com Thank you, Nicole
Rise is very flexible and understanding of schedules. They keep you updated on your appointments. The house was very clean. I have no complaints. Pricing is competitive. It’s hard to put a price on your time. This company make it worth it. :)Jul 4, 2018Verified
I liked Nicole, and her cleaning was adequate, but she was a no show for her first visit, she returned my call and said "my puppy ate my appointment book"... and she was a no call, no show for her third visit. She was scheduled for 9am, and answered my call late in the day, saying she didn't see my messages in the morning because she had a migraine, and she didn't think she was scheduled to come because I hadn't reached out to her. I wish her the best, but I needed a more responsive, punctual service.May 15, 2018Verified
My apartment looks and feels amazing. My bathtub, in particular, looks like the 1st day I moved in. I’m very happy!Mar 31, 2018Verified
Top Pro status
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- What should the customer know about your pricing (e.g., discounts, fees)?I have a general base price but once I speak with the customer the price is adjusted accordingly. of course reoccurring customers receive a discounted price.
- What is your typical process for working with a new customer?I like to communicate with the customer to inquire about what exactly it is they are requesting and also to advise them of what will be included in the cleaning they are requesting.
- What education and/or training do you have that relates to your work?I have been in this business for over 10 years. I have done all types of cleaning from residential to commercial, deep cleaning, to striping and waxing floors.
|Monday||8:00 a.m. to 5:00 p.m.|
|Tuesday||8:00 a.m. to 5:00 p.m.|
|Wednesday||8:00 a.m. to 5:00 p.m.|
|Thursday||8:00 a.m. to 5:00 p.m.|
|Friday||8:00 a.m. to 5:00 p.m.|
|Saturday||8:00 a.m. to 5:00 p.m.|