FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I generally do pricing on a case by case basis. I don't think any two jobs are the same and every case should be treated as such. Although, with lawn mower repair, I do have an initial standard pricing system based on need and equipment. I try to factor in everything presented as well as unforseen factors that are bound to occur based on experience.
- What is your typical process for working with a new customer?
I like to introduce myself through a phone call, text, or email depending on their preference before I arrive to perform the work. Upon arrival, I like to get a broad scope of what the customer is requesting and assess the job to give them an accurate prediction of how long it will take as well as any concerns I may have.
- What education and/or training do you have that relates to your work?
Everything that I've learned has either been learned through on the job training, books, manuals, manufactors' websites, or from an expert gracious enough to show me the specifics of a particular skill.